If you need aparthotel with kitchen, there is not much choice in Bilbao. So, this will be a choice. Room rate is reasonable. Location is close to Bilbao old town. Unfortunately, it is located in an unsafe area, lots of illegal immigrant liked people gather around. Not recommend to single female traveler. We also heard the negative comment from nearby restaurant boss.
Front desk staff is helpful, can answer all your queries. However, when messaging the hotel prior to check-in in person, no prompt answer which frustrated us a bit.
Room is old, bedding and facilities obviously for students dormitory standard. Shower head is broken, room with little unpleasant smell. Downstair is noisy. Not enjoying our stay very much.