Amazing that's what comes to my mind! The Quality Inn & Hotel room the we stayed in was spacious, clean and welcoming with a large private full bathroom. From check-in (with Robin), during stay and while checking out (with Jon, the manager and with I believe her name was Diane) the staff was very friendly, welcomed and proactively engaged in our exchange of conversation and made our stay truly appreciated. Having traveled from Florida, we have stayed at various hotels in the southwest Michigan area and because of our recent stay at this hotel, we have concluded that the Niles Quality Inn & Suites (in Niles, Michigan) will be our go to place for hotel accommodation whenever we are in their area. Great Job Staff, "we truly appreciated all you do for us travelers."