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Room type Options Nightly price Book
Standard Room, 1 Queen Bed
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
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Other room types
Deluxe Room
1 Twin Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Twin Room
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
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Get an overview of this hotel
3.5-star spa hotel near Nagoya Hill Mall

Popular property highlights

Free self parking
Free WiFi
Restaurant
Business center
Laundry facilities

Located in Batam, Pacific Palace Hotel is within a 5-minute drive of Harbor Bay Ferry Terminal and Nagoya Hill Mall. This spa hotel is 1.9 mi (3.1 km) from Grand Batam Mall and 5.1 mi (8.2 km) from Batam Centre Ferry Terminal.

Make yourself at home in one of the 180 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 spa tubs, a nightclub, and a health club. This hotel also features complimentary wireless Internet access and concierge services.

Grab a bite at Neptune Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. A ferry terminal shuttle is provided at no charge, and free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

Pacific Palace Hotel features a full-service spa, 2 spa tubs, a health club, and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a bar/lounge and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

This 3.5-star property offers access to a business center. This Batam hotel also offers a nightclub, spa services, and tour/ticket assistance. Onsite self parking is complimentary.

Pacific Palace Hotel is a smoke-free property.

  • Free ferry terminal shuttle
  • Number of spa tubs - 2
  • Elevator
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • 24-hour front desk
  • Business center
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Free wired internet
  • Smoke-free property
  • Nightclub
  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • ATM/banking
  • Number of restaurants - 1
  • Concierge services
  • Snack bar/deli
  • Laundry facilities
  • Total number of rooms - 180
  • Airport transportation (surcharge)

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Languages Spoken

  • English
  • Indonesian

Parking

Free self parking

Room Amenities

Pacific Palace Hotel offers 180 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers.

  • Air conditioning
  • Television
  • Minibar
  • Coffee/tea maker
  • Phone
  • Private bathroom
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Soundproofed rooms
  • Shower only
  • Free WiFi
  • Number of bathrooms - 1
  • No housekeeping
  • Bed sheets not available

Where to Eat

Athenas Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Neptune Lounge - Onsite lobby lounge. Open daily.

Golden Palace - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Things to Do

2 spa tubs are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Spa tub in spa
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at noon

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Hotel Names

  • Hotel Pacific Palace
  • Pacific Palace Hotel Batam
  • Pacific Palace Batam
  • Pacific Palace Hotel
  • Pacific Palace Hotel Batam
  • Pacific Palace Hotel Hotel
  • Pacific Palace Hotel Batam
  • Pacific Palace Hotel Hotel Batam

We should mention

This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

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