The hotel was clean and beautiful and our room was well appointed, spacious with comfortable beds. The location was terrific with proximity to shopping, restaurants, transportation and sites.
There was a small mix up where Expedia pictured our room with a balcony, and there wasn’t one, but we still liked our room.
Unfortunately, the front desk staff were not particularly friendly, especially the male evening staff member. His affect was ‘bothered’ and he was borderline rude to any guests approaching the desk. We do travel often, and this was not typical Hotel Customer Service behaviour.