While your staff was polite and the location is convenient, my two-night stay was unacceptable due to severe sanitary issues. I was forced to switch rooms three times. In the first room, the bathroom door locked from the inside while empty, and I was denied assistance, forcing me to use a public hallway bathroom overnight.
The subsequent rooms had significant roach infestations. In the final room, roaches were visible on both beds, the walls, and the refrigerator. Despite these conditions and traveling with children, I was denied a refund and felt forced to stay a second night in a third room to ensure my family's safety. I am requesting a full refund for this stay due to these extreme hygiene and maintenance failures.