4/10 Poor
Maritza
Traveled with family
Dec 5, 2025
We were really looking forward to our stay because the room and the view were genuinely nice — that part we enjoyed. Unfortunately, the service didn’t match the price or expectations.
Our room keys did work, and we had to go to the front desk twice before someone finally came to help on the third try. We also didn’t have enough towels for our group.
One of the most disappointing moments was at the pizza bar — we sat and waited patiently, and even though the staff member made eye contact with us multiple times, we were never acknowledged or helped.
We were also told we qualified for a late checkout, but our keys were deactivated right at 12 PM even though we had asked earlier if we needed to do anything else.
Overall, the room was nice, but the way several staff members treated us made the stay less enjoyable. I hope this helps improve service for future guests.
Maritza
Stayed 4 nights in Nov 2025































