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Hotel Pier Bacalar - All Inclusive

3.0 star property

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Photo gallery for Hotel Pier Bacalar - All Inclusive

Kayaking
Massage in accommodation
View from property
Premium bedding, free WiFi, bed sheets
Aerial view

Reviews

7.4 out of 10
Good

Popular amenities

  • On private beach
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪5 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪11 min drive‬
  • Place, Cenote Cocalitos
    ‪15 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪44 min drive‬

Room options

View all photos for Comfort Room, 2 Queen Beds, Balcony, Garden View

Comfort Room, 2 Queen Beds, Balcony, Garden View | View from room

Comfort Room, 2 Queen Beds, Balcony, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Premium bedding, free WiFi, bed sheets

Panoramic Room, 1 King Bed, Terrace, Partial Lake View

  • Partial lake view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View | Premium bedding, free WiFi, bed sheets

Panoramic Cabin, 1 King Bed, Lake View

  • Lake view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

Exterior
Casa Aakal Lagoon Front
Bacalar
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
4.3 out of 5, Excellent, 331 reviews
$97 nightly
The price is $120
Jun 30 - Jul 1
Total with taxes and fees
Casa Aakal Lagoon Front

About the neighborhood

Bacalar

When you stay at Hotel Pier Bacalar - All Inclusive in Bacalar, you'll be on a lake, a 2-minute drive from Lake Bacalar and 7 minutes from Laguna Bacalar Ecological Park. .This all-inclusive hotel is 3.9 mi (6.2 km) from Polytechnic University of Bacalar and 4.1 mi (6.6 km) from Ecopark Bacalar.

What's nearby

  • Lake Bacalar - 5 min drive - 2.3 miles
  • Laguna Bacalar Ecological Park - 11 min drive - 5.5 miles
  • Fort of San Felipe - 12 min drive - 6.0 miles
  • Cenote Azul - 15 min drive - 8.5 miles
  • Cenote Cocalitos - 15 min drive - 8.2 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 49 min drive

Restaurants

  • ‪asadero el establo - ‬6 min drive
  • ‪Pueblo Pirata - ‬4 min drive
  • ‪Tizmiche - ‬4 min drive
  • ‪Las Miches De La 1 - ‬8 min drive
  • ‪Xoloitzcuintle Bacalar - ‬8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

Hotel Pier Bacalar - All Inclusive offers 9 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Beds feature premium bedding. 22-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. This Bacalar hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Make yourself at home in one of the 9 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as a private beach. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel Pier Bacalar - All Inclusive has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free beach club

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Hotel Pier Bacalar - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 99 reviews
Rating 8 - Good. 23 out of 99 reviews
Rating 6 - Okay. 22 out of 99 reviews
Rating 4 - Poor. 9 out of 99 reviews
Rating 2 - Terrible. 10 out of 99 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not what was expected

We paid close to $250 for one night at this hotel. Upon check-in they attempted to give us a small stuffy room that looked like something out of an Adirondack mountain cabin, think plaid, brown and rust palette etc. The staff was nice enough to move us into a better room after some pleading and sharing the details of our reservation. The new room had large windows that wouldn’t open, equally unappealing decor and a balcony which you could access from the room give that the windows wouldn’t open. There was also a huge tv, shiny cheap white floor etc. To top it off they were doing construction on the room next to us until about 5pm. The lake area was very nice and the food good and staff pleasant and helpful however the ugly concrete building in no way fits into the environment (there are no signs to the hotel which makes me wonder if they even have permits?) . Perhaps if we were paying 100 USD a night rather to than 250 we would have had lower expectation and been less critical.
Stayed 1 night in Dec 2017
Verified

4/10 Poor

Garilyn

Disliked: Staff & service, amenities, property conditions & facilities
The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi primer experiencia All inclusive

Es un excelente hotel, con habitaciones súper amplias, baños limpios, el servicio de comida, bueno, aunque les falta actualizar su menú, los servicios de recorrido se cobran aparte, así como el servicio de masajes, $2800 un recorrido a la laguna, privado, por 4 personas, sí van en familia que sobrepase este número aumenta más el costo del recorrido.....
Stayed 2 nights in Jan 2022
Verified

6/10 Okay

Kwangmin

Disliked: Property conditions & facilities
It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Stayed 2 nights in Dec 2021
Verified

6/10 Okay

RICARDO

Liked: Cleanliness, property conditions & facilities
El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Not bad.

Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
Stayed 2 nights in Nov 2021
Verified

2/10 Terrible

Eduardo

Disliked: Cleanliness, property conditions & facilities
Todo está bien pero la carretera para llegar al hotel es de lo peor es imposible llegar al menos que te lleven en vehículo 4x4 solo por eso no regreso asta que arreglen el camino
Stayed 2 nights in Oct 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para la familia
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
La entrada muy inaccesible para los vehículos chicos , el olor insoportable a cañería dentro de las habitaciones, las fotos con las que promocionan el lugar , nada que ver con la realidad , abres las cortinas de la ventana y dan a una pared sucia. Expedia no debería de promocionar un hotel así como este
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely come back!!

Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó, amamos el lugar super tranquilo si buscas dónde relajarte la comida riquísima y el personal son un amor todos te tratan y te hacen sentir como en casa, está súper cerca del pueblo de bacalar así que puedes salir a conocer. Sin duda regresaremos amamos todo El personal, las habitación, el lugar, la comida y la comodidad
Stayed 4 nights in May 2021
Verified

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super lugar

La atencion desde que llegas a Recepción es excelente, la comida deliciosa y la atencion de Omar super buena! Un lugar para relajarse y disfrutar de sus amacas, columpios en la laguna de Bacalar,
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021
Verified

6/10 Okay

Cristina

Liked: Staff & service, property conditions & facilities, room comfort

No colors

It was a little hard to find the entrance to the hotel from the road si ves it doesn’t have the name marked. The entrance shows another complex name. The Bacalar lake has lost the beautiful colors due to many hurricanes that have hit the coast and the main attraction is now gone. The hotel is nice but it need lots of work to make it superior. All the personnel are very helpful and friendly. The restaurant menu is limited.
Front of my room
Beautiful pier but don’t go inside the water, you will be disappointed when your feet touch the slimy bottom
Grey color of the water
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The All-Inclusive plan is really good, but the best of this hotel is its staff. All great people who made our stay pleasant and unforgettable.
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy Recomendable

Una excelente opción en todos los sentidos, junto a la Laguna, excelente servicio, excelente comida, y una vista increíble desde la habitación. Recomendable.
Stayed 2 nights in Jan 2021
Verified

8/10 Good

marcos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bom

Lugar lindo. Pena que havia apenas um garçon para servir todos os hóspedes e faltaram alguns itens do all inclusive
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Abel

Liked: Cleanliness, staff & service, amenities
Este hotel no tiene una señalización clara para poder llegar facil. Las instalaciones están un poco descuidadas y huelen a humedad. Su acceso a la Laguna es espectacular, los alimentos excelentes la calidad y el servicio. Si quieres ir a descansar este es el lugar ideal
Stayed 1 night in Nov 2020
Verified

6/10 Okay

Berenice

Liked: Cleanliness
Disliked: Property conditions & facilities
Habitación súper sencilla, el hotel en general es muy rústico. La comida es buena, pero tardan muchísimo en servir. La entrada es horrible, todo es terracería, si llueve un poco por todos lados hay lodo. A las 7pm ya no hay nada que hacer. No cuenta con alberca, y el único atractivo es la laguna. Demasiado caro para lo que ofrece. Recomiendo ir solo un día a ver la laguna e irse
Stayed 4 nights in Oct 2020
Verified

10/10 Excellent

Briana

Liked: Staff & service
Our room had a weird smell. Everything was cleaned daily and customer service was great with their attentive staff. Limited alcohol selection.
Stayed 3 nights in Oct 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
It’s ok.............................................
Stayed 1 night in Oct 2020