With a stay at Surf 'N' Snow Backpackers - Hostel in Auckland (Auckland Central Business District), you'll be steps from Queen Street Shopping District and Sky Tower. .This hostel is 0.2 mi (0.3 km) from SkyCity Casino and 0.5 mi (0.8 km) from Auckland Ferry Terminal.
Bathrooms include showers. This Auckland hostel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested.
Make yourself at home in one of the 33 guestrooms, featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access is available to keep you connected. Conveniences include microwaves, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, a hair salon, and a television in a common area. Additional amenities at this hostel include tour/ticket assistance and a vending machine.
Featured amenities include multilingual staff, luggage storage, and laundry facilities.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Things to do
Billiards/pool table
Library
TV in common areas
Conveniences
Hair salon
Laundry facilities
Limited-hour front desk
Luggage storage
Shared microwave
Shared refrigerator
Vending machine
Guest services
Multilingual staff
No housekeeping service
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Wheelchair accessible (may have limitations)
More
4 floors
Smoking not allowed
Room amenities
Bedroom
Premium bedding
Bathroom
Hair dryer (on request)
Shower
Towels provided
Food and drink
Kitchen
Microwave
Refrigerator
Stovetop
More
Iron/ironing board on request
Living room
Shared accommodations
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 10 AM
A late check-out fee will be charged
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used to book the reservation must be presented by the cardholder at check-in
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children 17 and younger are not allowed at this property; All guests older than 17 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
Children 17 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
National rating
Property class, provided by our rating system, is based on property type, amenities, and services.
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 37 out of 305 reviews
10 - Excellent
37
Rating 8 - Good. 37 out of 305 reviews
8 - Good
37
Rating 6 - Okay. 65 out of 305 reviews
6 - Okay
65
Rating 4 - Poor. 77 out of 305 reviews
4 - Poor
77
Rating 2 - Terrible. 89 out of 305 reviews
2 - Terrible
89
4.6/10
Cleanliness
6.0/10
Staff & service
5.2/10
Amenities
4.6/10
Property conditions & facilities
Reviews
Verified
8/10 Good
Jinghe
Mar 4, 2026
Good location, close to everything. Wi-Fi stable, kitchen is easy and convenient.
Jinghe
Stayed 7 nights in Feb 2026
Verified
6/10 Okay
isaac
Feb 23, 2026
Staff were great room was ok bathroom was ok basically you get what you pay for which was a room that i needed
isaac
Stayed 3 nights in Feb 2026
Verified
8/10 Good
Griselda
Aug 25, 2025
Great location.
Griselda
Stayed 1 night in Aug 2025
Verified
10/10 Excellent
Amandeep
Sep 22, 2025
Liked: Property conditions & facilities
Excellent
Amandeep
Stayed 3 nights in Sep 2025
Verified
10/10 Excellent
Verified traveler
Dec 17, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Location!
Verified traveler
Stayed 1 night in Dec 2024
Verified
6/10 Okay
Payne
Jul 23, 2025
Liked: Staff & service
It was okay. It was kinda dirty, but good for the money
Great place to stay, warm and safe. Kitchen could use a clean though, especially the fridge and freezer. Would stay here again and recommend for backpackers
Ricki Lee
Stayed 5 nights in Oct 2022
Verified
6/10 Okay
Sudhir
Nov 8, 2022
Liked: Staff & service
Nice friendly staff. Excellent location. Liked fan in room. Place could be cleaner but well priced.
Sudhir
Stayed 2 nights in Nov 2022
Verified
8/10 Good
Sudhir
Oct 23, 2022
Liked: Cleanliness, staff & service
nice staff good location good prices. bathrooms need updating
For the price, it’s the best! The staff prioritize cleanliness and have certain rules that make staying in the shared pods even better.
I have literally no complaints I stayed there for 3 days. It was peaceful.
Thank you! I’ll definitely visit again in the future.
Rosy
Stayed 3 nights in Nov 2024
Verified
8/10 Good
skye
Nov 15, 2024
Liked: Staff & service
It's not luxury but for the price It's good. Staff is very nice and people are generally quiet and respectful of others. Across the street from the Sky Tower, around the corner from a grocery store, and right down the street from Queen St.
skye
Stayed 2 nights in Nov 2024
Verified
2/10 Terrible
Andrew
May 20, 2025
Leaking in the room. Poor management. As recommended by reception Metro backpackers is better.
Staff indeed is helpful including tourist information. The cheapest hostel in town, you get what you pay, good value for money. Wifi even on the 3rd level is connected well. Kitchen is provided with plenty of
cooking kitchenware & tableware
The bathroom stall doors on 3rd floor men bathroom needs adjustments to close properly. I will book here on my next time in Auckland CBD. Close to Sky Tower and convenient Sky drive bus to and from airport. Also, safe environment at this establishment. Friendly, informative and knowledgeable staff.
IEUFAKA EDOUARD-JOSEPH
Stayed 1 night in Feb 2024
Verified
8/10 Good
Lisa
Sep 17, 2024
Liked: Staff & service, amenities
Suited my needs. A good spring clean in certain areas would not go amiss
This place is awful. Holes and half painted walls, grubby rooms and bathroom, and the kitchen is filthy. Didn't even want to put my bag down. Security is bad, homeless people living there trying to grab spare beds, just walk into the rooms as noone locks behind them. Got zero sleep as ambulance arrived 3am blaring their horn to be let in? Also the bedding was a sleeping bag...
Miss I
Stayed 1 night in Jun 2025
Verified
10/10 Excellent
Sudhir
Oct 14, 2022
Liked: Staff & service
Friendly staff ,1 pm check in is excellent unlike others at 2 pm . Room has fan very good . Bathroom needs improvement. One bathroom toilet door
broken at level3