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Mercure Auckland Queen Street

Property class: 3.5

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Photo gallery for Mercure Auckland Queen Street

A modern hotel lobby with a reception desk, seating area, and a mural of a cityscape.
A modern bar area with seating, a counter, and pendant lighting.
A modern hotel room with a large bed, a desk, a chair, a TV, and a cityscape view.
A modern lounge area with purple seating, a small table with a cup and a plate, and a decorative wall mural.
A modern hotel building with a prominent "Mercure Hotel" sign.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
The current price is $84
$73 nightly
$84 total
Total with taxes and fees
Aug 28 - Aug 29

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, Balcony (High Floor)

A hotel room with a bed, pillows, a nightstand, a wall art of a cityscape, and two wall-mounted lamps.

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room

Desk, laptop workspace, cribs (free), WiFi (free)

Standard Room

8.8 out of 10
Excellent
(46 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, Balcony

Superior Room, Balcony | Desk, laptop workspace, cribs (free), WiFi (free)

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a bookshelf, and a cityscape mural.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Auckland

With a stay at Mercure Auckland Queen Street, you'll be centrally located in Auckland, steps from Queen Street Shopping District and within a 5-minute walk of University of Auckland. .This hotel is 1.1 mi (1.8 km) from SkyCity Casino and 1.1 mi (1.8 km) from Sky Tower.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 miles
  • University of Auckland - 2 min walk - 0.1 miles
  • Karangahape Road - 2 min walk - 0.1 miles
  • Sky Tower - 13 min walk - 0.7 miles
  • SkyCity Casino - 13 min walk - 0.7 miles

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Cafe Crema - ‬4 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Eight Restaurant at Cordis, Auckland - ‬2 min walk
  • ‪Pici - ‬3 min walk
  • ‪Bestie Cafe - ‬5 min walk

About this property

Mercure Auckland Queen Street

Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

Stay in one of 96 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at Lone Star serving guests of Mercure Auckland Queen Street. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Auckland? This hotel has 323 square feet (30 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per day)
  • Limited onsite self parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 538 reviews
Rating 8 - Good. 169 out of 538 reviews
Rating 6 - Okay. 41 out of 538 reviews
Rating 4 - Poor. 12 out of 538 reviews
Rating 2 - Terrible. 10 out of 538 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay and close to everything
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and location. Room was ready on arrival, excellent staff!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room was comfy and clean!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Staicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, staff was great and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
I often stay here - amazing price for the quality, great friendly people and it’s quiet! Some rooms are a little tired and tight space wise but beds are extremely comfy and lovely big bathrooms.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, clean, and conveniently located. A very good experience, all in all. I’d stay there again were I in Auckland.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Great location near Karangahape Road, the epicentre of Auckland’s LGBTQ+ community and a great place to eat out in too
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and great room with a really nice view. Would definitely stay again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, service and helpful staff.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly and helpful staff.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and tidy, fabulous shower. Very friendly and helpful staff.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Muhammad Irfan

Liked: Cleanliness, property conditions & facilities
Great location, close to restaurant and all amenities. Staff was Friendly and helpful
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location - slightly out of the CBD and a nice walk down the hill. The breakfast was not amazing, but the staff were nice. The tv was annoying - unable to log in to any streaming so it was limited to the channels it had, which is a bit outdated. Overall we enjoyed our stay.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Mignon

Liked: Cleanliness, staff & service, amenities
Clean, good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great modern room and facilities, friendly staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable room, the room even had a small outside private space with two chairs.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

BRADLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Nice rooms. Quiet for on the street.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
Good service, parking available, and nice rooms
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The hotel staff were excellent and the room was clean, comfortable and quiet.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out the staff room amenities very nice place to stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Travel

Liked: Cleanliness, amenities, property conditions & facilities
Great stay very central
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Elle-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, central and helpful staff!
Stayed 6 nights in Aug 2025