Worst experience – the floors are effectively paper thin, so do not sleep here if you actually need rest. Everything was fine until around 11:30 pm when the guests in the room above began walking around, moving things and thumping across the floor. I had a 5 am departure, so I was already in bed.
By 12:50 am the noise still hadn’t stopped, so I called reception from my own phone (no in-room phone). Leo at reception was very polite and I heard him go up to their room. The noise eased briefly, then started again and carried on until about 3:30 am, making sleep basically impossible.
The best (worst) part? The hotel is on a main road and you barely hear any traffic, yet every step, scrape and stomp from above comes through loud and clear thanks to the flooring. I eventually resorted to earplugs just to get some sleep, which worked a little too well – I slept through my wake-up and missed the 5 am airport shuttle. When I went to reception to ask about the next shuttle, there was no one there, and the emergency number didn’t answer either, despite all the “24/7 reception and airport service” claims. End result: an $18 Uber to the airport.
To make things worse, after posting a review on Google, the hotel contacted me and tried to make it sound like it was somehow my fault for raising the issue and complaining, and not doing enough. Not cool. A quick look at the CCTV timestamps vs the times I called reception would show the desk was in fact unattended. Very poor service.