2/10 Terrible
Norma
Traveled with family
Feb 4, 2025
Disliked: Staff & service
Norma
Stayed 1 night in Feb 2025
Los Arcos Hotel & Spa
2.0 star property
Choose dates to view prices
Photo gallery for Los Arcos Hotel & Spa
Reviews
2.02.0 out of 10
Popular amenities
- Spa
- Pet friendly
- Laundry
- Housekeeping
- Free WiFi
Explore the area
Belisario Domínguez 2, Atotonilco el Grande, HGO, 43300
- Barranca de Metztilan Biosphere ReservePlace, Barranca de Metztilan Biosphere Reserve11 min drive
- Prismas Basalticos WaterfallPlace, Prismas Basalticos Waterfall22 min drive
- Las Truchas ForestPlace, Las Truchas Forest23 min drive
Room options
View all photos for Double Room, Mountain View
Double Room, Mountain View
- 248 sq ft
- Mountain view
- Sleeps 4
- 2 Double Beds
View all photos for Comfort Single Room
Comfort Single Room
- 248 sq ft
- Sleeps 2
- 1 King Bed
Deluxe Triple Room
- 355 sq ft
- Sleeps 6
- 3 Queen Beds
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About the neighborhood
Atotonilco el Grande
When you stay at Los Arcos Hotel & Spa in Atotonilco el Grande, you'll be in the mountains and 14 minutes by car from Barranca de Metztilan Biosphere Reserve. .This hotel is 11 mi (17.7 km) from Basaltic Prisms of Santa María Regla Park and 11.2 mi (18 km) from Prismas Basalticos Waterfall.
What's nearby
- Barranca de Metztilan Biosphere Reserve - 11 min drive - 5.9 miles
- Basaltic Prisms of Santa María Regla Park - 22 min drive - 11.9 miles
- Prismas Basalticos Waterfall - 22 min drive - 12.1 miles
- Las Truchas Forest - 23 min drive - 12.4 miles
- Duendes Museum - 25 min drive - 13.1 miles
Restaurants
- El Secreto del Socavón - 44 min drive
- Cabaña Las Nubes - 44 min drive
- Café Sepia - 44 min drive
- Mi Ranchito - 5 min drive
- cocina doña Guille - 17 min walk
About this property
Los Arcos Hotel & Spa
Hotel in Atotonilco el Grande with spa services
Los Arcos Hotel & Spa offers 51 accommodations. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Bathrooms include showers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include Swedish massages and massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 51 guestrooms. Bathrooms with showers are provided. Conveniences include in-room massages, as well as phones with free local calls.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access.
Featured amenities include dry cleaning/laundry services and laundry facilities.
Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and transportation
- Onsite parking options include a garage
Family friendly
- Laundry facilities
Conveniences
- Laundry facilities
- Limited-hour front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Dry cleaning/laundry service
- Housekeeping (daily)
Outdoors
- In the mountains
Spa
- Aromatherapy
- Hydrotherapy
- In-room massages
- Swedish massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible gym
More
- Smoking not allowed
Room amenities
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
More
- Free local calls
- Free long-distance calls
- Laptop workspace
- Phone
Policies
Check-in
Check-in start time: 1:00 PM; Check-in end time: 2:00 PM
Minimum check-in age: 15
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours), key retrieval
Pets
Pets stay free
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Los Arcos Hotel & Spa Hotel
Los Arcos Hotel & Spa Atotonilco el Grande
Los Arcos Hotel & Spa Hotel Atotonilco el Grande
Reviews
Los Arcos Hotel & Spa Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
2.0/10
Staff & service
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
1