Reserved and prepaid in full for a king bed suite, a 4 night stay. Upon arrival for check in I was told that there were no King suites, the room I booked and prepaid for did not exist. The front desk staff actually said to us that the room outlined in my res confirmation and displayed on their website did not exist. They denied a refund, put us in a tiny room. Despite prepaying and booking for the king room, paying a premium for a suite, they would not refund the cost difference. The staff was rude, unhelpful for the entire duration of our stay. We will not be back.