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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Exterior
Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated
Property amenity
Lobby
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$101
$89 nightly
$101 total
Total with taxes and fees
Apr 30 - May 1

Explore the area

View in a map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Historic Biltmore Village
    ‪2 min drive‬
  • Place, Blue Ridge National Heritage Area
    ‪3 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(57 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Asheville

With a stay at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel in Asheville (South Asheville), you'll be a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 6 minutes from The Orange Peel. .This hotel is 4.7 mi (7.5 km) from Biltmore Estate and 4.6 mi (7.5 km) from Harrah's Cherokee Center - Asheville.

What's nearby

  • Blue Ridge Parkway Asheville Entrance - 2 min drive - 2.1 miles
  • Historic Biltmore Village - 2 min drive - 1.5 miles
  • Blue Ridge National Heritage Area - 3 min drive - 2.3 miles
  • Blue Ridge Parkway Visitor Center - 3 min drive - 2.7 miles
  • Western North Carolina Nature Center - 3 min drive - 2.7 miles

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Orale’s Bar And Grill - ‬4 min drive
  • ‪Sweeten Creek Coffee - ‬13 min walk
  • ‪Juicy Lucy's Burger Bar and Grill - ‬4 min drive

About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 73 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 615 out of 1161 reviews
Rating 8 - Good. 325 out of 1161 reviews
Rating 6 - Okay. 139 out of 1161 reviews
Rating 4 - Poor. 53 out of 1161 reviews
Rating 2 - Terrible. 29 out of 1161 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

larry

Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Stayed 1 night in Jan 2026

8/10 Good

Michael

Stayed 2 nights in Jan 2026

6/10 Okay

Albert

Business traveler
Disliked: Staff & service
Stayed 4 nights in Jan 2026

10/10 Excellent

Donna

Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Rooms were great, location didnt matter, price was good. Only complaint is it's wood frame building and you hear every step from guest on floor above. Sounded like a dance was going on in the morning. So either request the top floor or hope the room above you is vacant or they sleep in.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Wet clean hotel and great employees, would certainly stay there again, great value for the money
Stayed 1 night in Jan 2026

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great day and easy access to the Biltmore village and Highway
Stayed 3 nights in Nov 2025

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and very clean. I enjoyed my 4 days there. Awesome TV!!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities
Nothing bad to say. It was very clean, quiet, and the bed was comfortable.
Stayed 5 nights in Jan 2026

6/10 Okay

Yolanda

Traveled with partner
Liked: Cleanliness, amenities
The staff was nice and accommodating helping us with not having a tv remote. There was no cable. The rooms are small and clean. The rooms are old with some updates. I did appreciate no carpet. There's no room to really relax in the room without being on the bed due to size. An overnight stay is ok. I would not recommend multiple nights unless you plan to just sleep or relax in bed.
Stayed 1 night in Jan 2026

6/10 Okay

Mary

Disliked: Property conditions & facilities
The bathtub didn’t drain well. I showered in ankle deep water. No bars to hang towels on. The coffee maker in the room didn’t work.
Stayed 3 nights in Jan 2026

8/10 Good

SALLY, GENEVA

Liked: Cleanliness, amenities, property conditions & facilities
Great room, clean large
Stayed 1 night in Jan 2026

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice, clean, friendly check in and out. Bed comfy, nice soft sheets. Room a good size, nice bathroom and shower. The only thing was that it was noisy because of the Main Street it was on, lots of street traffic and noise. But we found the location very convenient for our stay.
Stayed 1 night in Jan 2026

8/10 Good

lucinda

Business traveler
Liked: Property conditions & facilities
there was leftover food in fridge, I notified front desk, who offered to come and get it, I had already bagged it up, few ants in bathroom, suggest no slip strips in shower/tub, the only hand rail was outside the shower at the lower end, I consider this a safety hazard for anyone over 65, and is a fall risk,
Stayed 2 nights in Jan 2026

6/10 Okay

Denise

Liked: Cleanliness, staff & service
Room was clean. Very noisey hotel. Person above us had heavy feet and we had to call the desk.
Stayed 2 nights in Jan 2026

4/10 Poor

Shuting

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room we stayed has a mold, wet smell when we walked in. We are traveling with 3 young children and we do not feel comfortable for the kids to stay inside. We reported to the front desk request another room, unfortunately that was the last room available. The staff member was very friendly, he come in with deodorizer spray, he sprayed the AC filter, the room smelled better, however it does not change the mold conditions of the room. The floor was very dirty, my kids walked for 2 mins and their feet were already black. There was even an empty cup on the floor from last reservation. The Walk-in shower was leaking and the water was everywhere inside the bathroom, which made it unsafe for you to walk around, it was very slippery. We reported to the front desk, however it was not fixed as they promised. The property itself needs a lot of improvement as well. The exhaust fan never worked, the sofa bed is old and very uncomfortable to sleep on. My 3 kids ended up staying with us in 2 queen beds, it was just very inconvenient. The staff member were very friendly, the breakfast was ok, very basic but hot and clean. The location is very convenient as well. Our biggest concern was the cleanliness and the condition of the room, other than that, it was good.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jamea

Stayed 1 night in Jan 2026

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Everything very clean. Just the breakfast ran out so fast, around 8:00am wasn’t enough food to eat
Stayed 1 night in Dec 2025

6/10 Okay

Ashok

Liked: Cleanliness
Stayed 2 nights in Dec 2025

6/10 Okay

Gary

Liked: Cleanliness, amenities
Room was clean. We didn't spend a lot of time at the hotel but it was good for our short time there. Would stay again
Stayed 2 nights in Dec 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly staff.
Stayed 2 nights in Jan 2026

8/10 Good

Nguyet

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. Very clean
Stayed 3 nights in Dec 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room, front staff was quick and helpful....I loved the fact that this amazing cozy and modern room was only like 12 minutes from the Biltmore House.
Stayed 1 night in Jan 2026