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Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Exterior
Property amenity
Lobby
Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$96
$85 nightly
$96 total
Total with taxes and fees
Mar 25 - Mar 26

Explore the area

View in a map
4 Roberts Rd, Asheville, NC, 28803
  • Place, Asheville's Fun Depot
    ‪1 min walk‬
  • Place, Blue Ridge Parkway Asheville Entrance
    ‪2 min drive‬
  • Place, Biltmore Estate
    ‪5 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking | Down comforters, Tempur-Pedic beds, individually decorated

Luxury Single Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Asheville

Located in Asheville (South Asheville), Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel is within a 10-minute drive of The Orange Peel and Harrah's Cherokee Center - Asheville. .This hotel is 4.7 mi (7.5 km) from Biltmore Estate and 0.1 mi (0.1 km) from Asheville's Fun Depot.

What's nearby

  • Asheville's Fun Depot - 1 min walk - 0.0 miles
  • Blue Ridge Parkway Asheville Entrance - 2 min drive - 2.1 miles
  • Biltmore Estate - 5 min drive - 2.5 miles
  • Asheville Outlets - 8 min drive - 7.8 miles
  • Biltmore Park Town Square - 11 min drive - 8.6 miles

Getting around

  • Asheville Regional Airport (AVL) - 22 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Sweeten Creek Coffee - ‬13 min walk
  • ‪Juicy Lucy's Burger Bar and Grill - ‬4 min drive
  • ‪Orale’s Bar And Grill - ‬4 min drive

About this property

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 73 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • In a nature reserve
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Fireplace in lobby
  • Renovated entire property - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1106 reviews
Rating 8 - Good. 305 out of 1106 reviews
Rating 6 - Okay. 135 out of 1106 reviews
Rating 4 - Poor. 50 out of 1106 reviews
Rating 2 - Terrible. 27 out of 1106 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Joseph

Disliked: Amenities
Stayed 2 nights in Nov 2025

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I give it 100 stars! Every aspect was wonderful! Clean, cozy, safe, great breakfast options, I was traveling alone as an older person and I felt safe and secure!, the cleanliness really stood out to me the most, the housekeeping crew are top notch!!!
Stayed 2 nights in Dec 2025

8/10 Good

Pamela, San Angelo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the quiet hours posted. Very friendly staff. Easy drive to Biltmore.
Stayed 2 nights in Nov 2025

6/10 Okay

Cathrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was great. There was no fan in the bathroom, the barn door on the bathroom was a horrendous idea (and did not lock), there was minimal parking at the hotel, and the pool was not heated though it was indoor. However, that’s where the negatives end. The staff members we interacted with were all wonderful. There were pamphlets (though a lot were a few years old and the places were closed or promotions over in 2022 and 2024) available by the machine. It’s a reasonable distance from downtown Asheville and easy to get into and out of. For the price it’s good, but I think next visit we will splurge on a hotel with a heated pool or hot tub.
Stayed 3 nights in Nov 2025

6/10 Okay

Elizabeth

Stayed 2 nights in Nov 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was friendly, room was very clean, quiet location
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

6/10 Okay

Patricia

Liked: Staff & service
Todo estuvo muy bien hasta que llegamos a dormir cuando sacamos el comforter habian pelos bastantes pero el encargado fue muy amable y cambio toda la cama
Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness
Love this place. Only place I stay in Asheville. Always super staff. Clean, quiet easy to get everywhere from
Stayed 2 nights in Nov 2025

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in clerk did not offer much of a welcome. The charges were somewhat higher than offered online. When I asked for a copy of the charges at checkout, I was told they couldn’t provide me with one that I had to get it from Expedia which I didn’t know that’s who handled the Hotels.Com. When entering the room, the entry light could not be located. We entered a dark room to turn on the light over the bed to see how to get in. Later, we found the light switch behind the sliding barn door (which we did not care for) that was open and hiding it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Cozy enough for our short time in Asheville
Stayed 1 night in Nov 2025

10/10 Excellent

Alaster, Ormond Beach

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very accessible to the main road, downtown and biltmore estate. The room is very clean. My family enjoyed our breakfast
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff Comfortable rooms and furnishings. Average breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Eugenio

Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Meaghan

Stayed 2 nights in Nov 2025

10/10 Excellent

Kerri

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Courteous front desk staff. Great amenities. Large spacious room. Good size fridge. Great housekeeping staff. Would visit again.
Stayed 2 nights in Nov 2025

6/10 Okay

Shannon

Stayed 2 nights in Nov 2025

8/10 Good

Judith, Ellijay

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2025

8/10 Good

Susan, Roanoke

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice room. Need bars or hooks in bath for towels. Breakfast: dry patties od scrambled eggs, maybe to create your own sandwich but sausage patties too small to use for sandwich, biscuits small and dry. The rest was fine. Nice stay, will stay again
Stayed 3 nights in Nov 2025

8/10 Good

Jeffery

Liked: Cleanliness, amenities
Clean hotel with decent breakfast options
Stayed 1 night in Nov 2025

10/10 Excellent

Olga

Very easy
Stayed 1 night in Nov 2025