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DoubleTree by Hilton Asheville - Biltmore

4.0 star property

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Asheville - Biltmore

Meeting facility
Indoor pool
Lobby
Bar (on property)
Premium Suite, Non Smoking | Living area | 37-inch flat-screen TV with cable channels, TV, video-game console

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $118
$104 nightly
$118 total
Total with taxes and fees
May 31 - Jun 1

Explore the area

View in a map
115 Hendersonville Road, Asheville, NC, 28803
  • Place, Historic Biltmore Village
    ‪6 min walk‬
  • Place, Cathedral Of All Souls
    ‪6 min walk‬
  • Place, Southern Appalachian Radio Museum
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪15 min drive‬

Room options

View all photos for 1 King 2 Room Suite-Sofabed-Gardenvw-Nonsmok

Premium bedding, down comforters, pillowtop beds, minibar

1 King 2 Room Suite-Sofabed-Gardenvw-Nonsmok

  • Sleeps 4
  • Free WiFi

View all photos for 1 KING BED WITH SOFABED-NONSMOKING

Lobby

1 KING BED WITH SOFABED-NONSMOKING

  • Sleeps 3
  • Free WiFi

View all photos for 2 DOUBLES SUITE-BALCONY-GARDENVIEW-NONSMOKING

Lobby

2 DOUBLES SUITE-BALCONY-GARDENVIEW-NONSMOKING

  • Sleeps 4
  • Free WiFi

View all photos for Classic One King and One Sofa Bed

Premium bedding, down comforters, pillowtop beds, minibar

Classic One King and One Sofa Bed

  • Sleeps 4
  • Free WiFi

View all photos for Suite Two Double Beds with Balcony

Suite Two Double Beds with Balcony | Premium bedding, down comforters, pillowtop beds, minibar

Suite Two Double Beds with Balcony

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite One King Bed

Suite One King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Suite One King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite One King Bed Non-Smoking

Suite One King Bed Non-Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Suite One King Bed Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for One King Bed

One King Bed | Premium bedding, down comforters, pillowtop beds, minibar

One King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One King Bed Non-Smoking with Balcony

One King Bed Non-Smoking with Balcony | Premium bedding, down comforters, pillowtop beds, minibar

One King Bed Non-Smoking with Balcony

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Queen Beds Non-Smoking

Two Queen Beds Non-Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Two Queen Beds Non-Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 Double Bed, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking, Balcony

Premium Suite, 1 King Bed, Non Smoking, Balcony | Living area | 37-inch flat-screen TV with cable channels, TV, video-game console

Premium Suite, 1 King Bed, Non Smoking, Balcony

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, Non Smoking

Premium Suite, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Premium Suite, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | Living area | 37-inch flat-screen TV with cable channels, TV, video-game console

Room, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking

Premium Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, Accessible, Non Smoking

Premium Room, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels

Room, Accessible, Non Smoking

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Accessible, Non Smoking

Suite, Accessible, Non Smoking | Living area | 37-inch flat-screen TV with cable channels, TV, video-game console

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Classic One King and One Sofa Bed

Classic One King and One Sofa Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic One King and One Sofa Bed

9.4 out of 10
Exceptional
(37 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Two Double Beds

Classic Two Double Beds | Premium bedding, down comforters, pillowtop beds, minibar

Classic Two Double Beds

9.2 out of 10
Wonderful
(69 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite One King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Suite One King Bed

  • Sleeps 4
  • Free WiFi

View all photos for One King Bed

Premium bedding, down comforters, pillowtop beds, minibar

One King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Premium Suite, 1 King Bed, Non Smoking, Balcony

  • Sleeps 4
  • Free WiFi

King Room with Sofa Bed

  • Sleeps 4
  • Free WiFi

Mobility Accessible Double Room with Roll in Shower

  • Sleeps 4
  • Free WiFi

Mobility Accessible Premium King Room with Tub

  • Sleeps 2
  • Free WiFi

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2
  • Free WiFi

Mobility Accessible King Room with Roll in shower

  • Sleeps 2
  • Free WiFi

Mobility Accessible Premium Two Queen Room with Bathtub

  • Sleeps 4
  • Free WiFi

Mobility Accessible King One Bedroom Suite with Bathtub

  • Sleeps 4
  • Free WiFi

Two Double Room with Balcony and Garden View

  • Sleeps 4
  • Free WiFi

Mobility Accessible Double Room with Bathtub

  • Sleeps 4
  • Free WiFi

Premium King Suite

  • Sleeps 4
  • Free WiFi

View all photos for Two Double Beds Non-Smoking with Balcony

Two Double Beds Non-Smoking with Balcony | Premium bedding, down comforters, pillowtop beds, minibar

Two Double Beds Non-Smoking with Balcony

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite One Queen and One Sofa Bed

Junior Suite One Queen and One Sofa Bed | Living area | 37-inch flat-screen TV with cable channels, TV, video-game console

Junior Suite One Queen and One Sofa Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

Two-Room Suite With 1 King Bed-Garden View-Non-Smoking

  • Sleeps 4
  • Free WiFi

1 King 2 Room Suite-Sofabed-Gardenvw-Nonsmok

  • Sleeps 4
  • Free WiFi

Premium King Room-Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 Double Accessible Bathtub Non-Smoking

Lobby

1 Double Accessible Bathtub Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 Double Accessible Roll In Shower Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 Double Accessible Roll In Shower Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King 2 Room Suite Non-Smoking

Lobby

1 King 2 Room Suite Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Accessible Bathtub Non-Smoking

Lobby

1 King Accessible Bathtub Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Accessible Roll In Shower Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 King Accessible Roll In Shower Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Bed Non-Smoking

Lobby

1 King Bed Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Premium Accessible Tub Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 King Premium Accessible Tub Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Premium Balcony Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 King Premium Balcony Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Premium Balcony Suite Non-Smoking

Lobby

1 King Premium Balcony Suite Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Premium Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 King Premium Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Premium Suite Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 King Premium Suite Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Suite Accessible Tub Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

1 King Suite Accessible Tub Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 Queen Junior Suite Non-Smoking

Lobby

1 Queen Junior Suite Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 2 Double Bed Garden View Balcony

Premium bedding, down comforters, pillowtop beds, minibar

2 Double Bed Garden View Balcony

  • Sleeps 4
  • Free WiFi

View all photos for 2 Double Beds Non-Smoking

Lobby

2 Double Beds Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for 2 Queen Premium Beds Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

2 Queen Premium Beds Non-Smoking

  • Sleeps 4
  • Free WiFi

Guest Room With 2 Double Beds-Non-Smoking

  • Sleeps 4
  • Free WiFi

2 Queen Beds-Premium Room-Non Smoking

  • Sleeps 4
  • Free WiFi

Two Double Suite with Balcony and Garden View

  • Sleeps 6
  • Free WiFi

Double Room with Sofabed

  • Sleeps 4
  • Free WiFi

Premium King Room with Balcony-Non-Smoking

  • Sleeps 2
  • Free WiFi

Queen Junior Suite

  • Sleeps 4
  • Free WiFi

Premium King Suite with Balcony

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Premium Accessible Tub Non-Smoking

Premium bedding, down comforters, pillowtop beds, minibar

2 Queen Premium Accessible Tub Non-Smoking

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Asheville

When you stay at DoubleTree by Hilton Asheville - Biltmore in Asheville, you'll be in the historical district, within a 5-minute drive of Blue Ridge Parkway Asheville Entrance and Harrah's Cherokee Center - Asheville. .This family-friendly hotel is 2.8 mi (4.5 km) from Biltmore Estate and 0.3 mi (0.4 km) from Cathedral Of All Souls.

What's nearby

  • Historic Biltmore Village - 6 min walk - 0.4 miles
  • Cathedral Of All Souls - 6 min walk - 0.4 miles
  • Galilean Fisherman Free School - 2 min drive - 1.5 miles
  • Southern Appalachian Radio Museum - 2 min drive - 1.5 miles
  • Smith-McDowell House Museum - 3 min drive - 1.5 miles

Getting around

  • Asheville Regional Airport (AVL) - 16 min drive

Restaurants

  • ‪Texas Roadhouse - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Juicy Lucy's Burger Bar and Grill - ‬2 min drive
  • ‪Starbucks - ‬1 min walk
  • ‪Little Pigs BBQ - ‬2 min drive

About this property

DoubleTree by Hilton Asheville - Biltmore

DoubleTree by Hilton Asheville - Biltmore offers 197 accommodations with minibars and video-game consoles. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Asheville hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 guestrooms featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 37-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Asheville? This hotel has 129120 square feet (12000 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
The Market Place - This coffee shop serves breakfast only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 9 to 16 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Market Place

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 129,120 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay (maximum USD 84.80 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 9 to 16 per person
  • Pet fee: USD 75.00 per pet, per stay (maximum USD 84.80 per stay)
  • Service animals are exempt from fees
  • In-room safe fee: USD 3.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Asheville Biltmore
DoubleTree Hilton Asheville Biltmore
DoubleTree Hilton Hotel Asheville Biltmore
DoubleTree Hilton Asheville Biltmore Hotel
DoubleTree by Hilton Asheville - Biltmore Hotel
DoubleTree by Hilton Asheville - Biltmore Asheville
DoubleTree by Hilton Asheville - Biltmore Hotel Asheville

DoubleTree by Hilton Asheville - Biltmore Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 98 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Macey

Stayed 2 nights in Feb 2026

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Was bummed the hot tub was out of order , a pool and hot tub were advertised.
Stayed 2 nights in Feb 2026

8/10 Good

Marilynn, Charlotte

Liked: Cleanliness
Great front desk staff! Room was very clean upon arrival but did not get cleaned the second day of our trip.
Stayed 2 nights in Feb 2026

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, the room was spotless. You personnel at the registration desk were friendly and helpful. Breakfast was delicious and the waiter was wonderful. DoubleTree is a great place to stay.
Stayed 1 night in Feb 2026

4/10 Poor

Sherry

Disliked: Amenities
There was no hot tub like described, room outdated, loud banging noises day and night…maybe the plumbing.
Stayed 3 nights in Feb 2026

10/10 Excellent

CHRISTOPHER

Stayed 3 nights in Dec 2025

2/10 Terrible

Eusheena

Elevators down and no hot water
Stayed 2 nights in Jan 2026

4/10 Poor

Sheila

Business traveler, Traveled with partner
I requested fresh towels (3) times before it arrived. The elevator was being repaired. The breakfast was pricey but the quality didn’t match the cost.
Stayed 2 nights in Jan 2026

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Great location, good price, extremely friendly hotel staff. The only reason i gave it four rather than five stars was the out of order elevator at the front. I was given a room on the fourth floor at the front near that elevator (as far away from the working elevator as possible). So I took the stairs rather than walk all the way to the back corner to/from the elevator that worked.
Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome pillows! Very comfortable beds and really great ice.
Stayed 1 night in Jan 2026

10/10 Excellent

Maximos

Stayed 1 night in Jan 2026

10/10 Excellent

Lyubov, Lake Wylie

Liked: Cleanliness, property conditions & facilities
A very welcoming and friendly stuff. Room was pretty comfortable for a one night stay. The location was very convenient for visiting Biltmore Estate. Would stay again if needed!
Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean rooms and wonderful staff. Cedric was amazing!
Stayed 2 nights in Jan 2026

8/10 Good

Molly, Brynes Mill

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was hard to find the room due to elevator issues
Stayed 2 nights in Dec 2025

8/10 Good

Todd

Stayed 1 night in Dec 2025

10/10 Excellent

Jorge

Stayed 4 nights in Dec 2025

10/10 Excellent

George

Stayed 1 night in Jan 2026

10/10 Excellent

Claude

Liked: Cleanliness
Stayed 3 nights in Dec 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff.
Stayed 2 nights in Dec 2025

6/10 Okay

Austin

Stayed 2 nights in Dec 2025

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel because it was close to the Biltmore House. The staff was very kind and helpful. The only complaint we would have is that it seemed noisy in our room. It turns out the toilet in the room that butted up to ours ran all the time and when it stopped you could here the pipes “banging”. The toilet ran every few minutes, as in less than every 5 minutes. We stayed at this property for two nights. The room was clean, as was the rest of the property. I would stay here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jayson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2025

4/10 Poor

Antwana

Traveled with partner
Liked: Cleanliness
Got sick went to take a hot steam shower which caused the fire alarm to go off wasn't able to call front desk because the phone cord was missing then i get charged 300 extra i guess for the fire department coming out for their defective equipment I've never had an experience like this from any rental or hotel
Stayed 4 nights in Dec 2025

6/10 Okay

Judy

Stayed 4 nights in Dec 2025

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We traveled with 2 dogs. The dog area was clean. The breakfast was delicious and great service. The shower was hot. The bed and pillows were very comfortable. We did not hear any noise outside the room. Nice lobby and an assortment of snacks/beverages to buy. I would definitely stay here again.
Stayed 1 night in Dec 2025

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