6/10 Okay
BARBARA
Business traveler
Dec 5, 2025
Reserved an accessible room with King size bed, when I arrived was informed that room was occupied, even though I had a guaranteed reservation. Was offered an “upgrade” to a premium room (basically reg room with a few snacks, nothing more) room was not accessible which was the biggest issue since I am handicapped. Weather was starting to get bad so I felt had no choice but to take the room.
Next morning woke up at 6:30 to a non functioning toilet, went to front desk was informed no one could fix it until after 9, I would need to go to Panera next door to use the restroom. Couldn’t even get a plunger from the guy. Sun was bright during the day and melting snow had puddled on the sidewalk, knowing I had to leave early in the am for a Drs visit I asked if they could possibly put some salt down on the ramp as it was icing over, again told nothing could be done until after 9am the next day. Snow/ice should not be an unexpected thing to deal with in Michigan in the winter!! I have to come up every few months for visits, the location was perfect too bad that was the only perk.
BARBARA
Stayed 2 nights in Dec 2025
























