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Hotel & Spa Hacienda Panoaya

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel & Spa Hacienda Panoaya

A resort with a large swimming pool, tennis courts, and a mountain backdrop.
A maze garden with hedges, a building in the background, and a clear sky.
A hotel room with a bed, a chair, a small table, and a window with a view of trees.
A hotel room with a bed, a view of mountains, and a balcony with chairs.
A hotel with a pool, outdoor seating, and a boat.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Housekeeping
The current price is $109
$91 nightly
$109 total
Total with taxes and fees
Sep 27 - Sep 28

Explore the area

View in a map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900
  • Place, Hacienda Panoaya
    ‪2 min walk‬
  • Place, Sacromonte National Park
    ‪17 min walk‬
  • Place, Paso de Cortes
    ‪54 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪108 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a table with chairs, a view of a garden, and a window with curtains.

Standard Room

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

A hotel room with two beds, a small table with a vase of flowers, and a view of a garden through a sliding glass door.

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

A modern hotel room with a flat-screen TV, a white shelving unit, a dining table with a vase of flowers, and a large window with a view of the outdoors.

Superior Suite

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Parking included
  • Restaurant
4.2 out of 5, Very Good, 1,001 reviews
$91 nightly
The price is $110
Aug 30 - Aug 31
Total with taxes and fees
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About the neighborhood

Amecameca

With a stay at Hotel & Spa Hacienda Panoaya in Amecameca, you'll be within the region of Estadio Azteca and Zócalo. .This family-friendly hotel is 0.1 mi (0.1 km) from Hacienda Panoaya and 1.4 mi (2.3 km) from Sacromonte National Park.

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.1 miles
  • Sacromonte National Park - 17 min walk - 0.9 miles
  • Iztaccíhuatl-Popocatépetl National Park - 52 min drive - 22.6 miles
  • Paso de Cortes - 54 min drive - 23.5 miles
  • Paso de Cortes Trailhead - 54 min drive - 23.5 miles

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive

Restaurants

  • ‪El Castillo De Los Venados - ‬1 min walk
  • ‪El Arrecife de la Sirena - ‬2 min drive
  • ‪Café, Panes y Pasteles de Tenango - ‬3 min drive
  • ‪Sammy Pizza - ‬3 min drive
  • ‪Crepawers - ‬2 min drive

About this property

Hotel & Spa Hacienda Panoaya

Hotel & Spa Hacienda Panoaya offers 30 accommodations with fireplaces and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, designer toiletries, and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.
Treat yourself to a stay in one of the 30 guestrooms, featuring fireplaces and LCD televisions. Conveniences include phones, as well as safes and complimentary bottled water.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a sauna. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Enjoy a satisfying meal at Castillo de los Venados serving guests of Hotel & Spa Hacienda Panoaya. Mingle with other guests at the complimentary reception, held daily. A complimentary continental breakfast is served daily from 9:00 AM to 12:30 PM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 9:00 AM and 12:30 PM. A complimentary manager's reception is offered each day.
Castillo de los Venados - This family restaurant serves breakfast and brunch. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Castillo de los Venados

Things to do

  • Archery
  • Children's pool
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Playground
  • Ropes course
  • Sauna
  • Ziplining

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water

More

  • Fireplace
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Hotel & Spa Hacienda Panoaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 170 reviews
Rating 8 - Good. 40 out of 170 reviews
Rating 6 - Okay. 15 out of 170 reviews
Rating 4 - Poor. 5 out of 170 reviews
Rating 2 - Terrible. 3 out of 170 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Isabel L. De

Liked: Amenities
I really enjoyed my stay a wonderful place
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. We always stay here when we are in the area. And now they have Capybaras!!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room! Great views! Lovely historic hacienda!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023
Verified review

6/10 Okay

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, each room has a view of the volcano. However, this means the one window receives direct sunlight most of the day, and with just one small part of the window actually able to be opened, it gets very hot in the room. We also could not leave this window open at night due to the bonfire lit right outside. And there is no fan. So we had a miserable night’s sleep. Again, the location made it worth it, but I’m glad we only stayed one night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Jorge

👍
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Kiara

Liked: Cleanliness, amenities, property conditions & facilities
From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean!
Stayed 9 nights in Mar 2026
Verified review

6/10 Okay

Kerri

Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar que me dió mucho más de lo que esperaba… es una relajación total en todos los sentidos. Tal vez lo único que le faltaría sería el tener la opción de cenas dentro del hotel, fuera de eso todo lo demás es un 10 de 10!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Laura Sinai

Liked: Staff & service, amenities, property conditions & facilities
Baño sucio, la TV no funcionaba.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Blanca Margarita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El señor Sergio Tenorio, pésimo trato por teléfono, NO TIENE NI LA MENOR IDEA DE COMO RESPONDER AL CLIENTE
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es excelente. A algunas habitaciones les hace falta un poco de mantenimiento, tuvieron que movernos a otra habitación porque a la que originalmente nos dieron se le filtraba el agua de la lluvia por la ventana.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No la utilice pero se veían las dos albercas muy limpias y techadas
Alimentación a los venados
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Lenica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de todo el lugar es notable, el personal es muy amable y atento. El.parque es muy atractivo para los niños ya que hay muchas actividades, el hospedaje es un plus ya que te permite descansar en el mismo lugar.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lorena Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con todas las actividades que hay en la hacienda no tuvimos tiempo de ir a la alberca. Sin embargo nos gustó mucho vivir está experiencia.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son muy amplias para realizar cualquier actividad, tanto en familia como de manera individual. Las habitaciones amplias, y las vistas inmejorables.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Todo hacerca de este lugar fue excelente!
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

JAIME

Habitación sumamente austera, cafetería cerrada, alberca fuera de servicio, desayunos muy tarde
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

SEUNGMI

Liked: Cleanliness, staff & service, amenities
침대 깨끗하고 저녁에 야외모닥불도 피워줘서 넘 좋았어요
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio e intalaciones. El parque está excelente para pasar un lindo fin de semana en familia.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Noemi

Liked: Cleanliness, property conditions & facilities
Muy limpio y el servicio fue excelente
Stayed 1 night in Dec 2025