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Hotel Real de Chapala

Hotel Real de Chapala

4 out of 5
Posted 17 hours ago
CheapTickets Verified Review
"Your property is beautiful your surrounding surround your dinner in your bar are immaculate and beautiful and comfortable and we hope that we use them again soon. However, the meal we had there left a lot to be desired. I was served a plate a fruit which was not the fruit that was promised to me I questioned them and they gave me one that was promised to me, but only one of the five or six that were supposed to be on the plate according to the menu. The staff was a little bit hard to manage conversing with as they say they understood no English it also I think maybe there has to be a way to make sure that your staff speaks English as well as Spanish or at least has some kind of a way to translate as we did so it was up to us to translate. We think it should be up to you. And your bartender was not there the night we were there and now ordered a couple of margaritas and it took like over an hour for them to figure out what to do because they didn’t know if they had the right materials and sewing, but all in all the place was very very nice and we do look forward to coming back as we have a person in a care facility at one of the facilities in La Flores, which is only a few blocks actually from your hotel and we will be staying there when we come to visitor thank you very much"
A verified traveler stayed at Hotel Real de Chapala
Hotel Real de Chapala

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