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Playa Suites Acapulco

Property class: 4

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Photo gallery for Playa Suites Acapulco

Beach
Point of interest
Exterior
Living room
Outdoor pool

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
The current price is $83
$69 nightly
$83 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
Costera M. Aleman 123, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪5 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite Junior with Partial Sea View

Room

Suite Junior with Partial Sea View

  • Partial sea view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Standard with Street View

Room

Suite Standard with Street View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite with Sea View

Room

Suite with Sea View

  • Sea view
  • 344 sq ft
  • Sleeps 4
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Junior Suite

Room

Junior Suite

  • Partial ocean view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Room

Bahia Suite

  • Sea view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Room

Estandar Suite

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Total with taxes and fees
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About the neighborhood

Acapulco

Located in Acapulco (Costera Acapulco), Playa Suites Acapulco is within a 10-minute walk of Diana the Huntress and Condesa Beach. .This beach hotel is 0.8 mi (1.2 km) from Parque Papagayo and 3.2 mi (5.1 km) from La Quebrada Cliffs.

What's nearby

  • Diana Galleries Mall - 2 min walk - 0.1 miles
  • Diana the Huntress - 5 min walk - 0.3 miles
  • Condesa Beach - 7 min walk - 0.4 miles
  • Playa El Morro - 7 min walk - 0.4 miles
  • Parque Papagayo - 14 min walk - 0.7 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪Fisher's Acapulco - ‬4 min walk
  • ‪Micheladas De La Calle - ‬3 min walk
  • ‪Las gaviotas - ‬4 min walk
  • ‪Il Pagliacci - ‬4 min walk

About this property

Playa Suites Acapulco

Playa Suites Acapulco offers 488 accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures.
Stay in one of 488 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Enjoy international cuisine at Las Gaviotas, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Acapulco? This hotel has 5264 square feet (489 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Las Gaviotas - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
El Morro - This beachfront buffet restaurant serves lunch and light fare. Open daily.

All inclusive details

All-inclusive room rates at Playa Suites Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,264 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 250.00 for adults and MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Playa Suites Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 256 out of 1000 reviews
Rating 8 - Good. 251 out of 1000 reviews
Rating 6 - Okay. 236 out of 1000 reviews
Rating 4 - Poor. 122 out of 1000 reviews
Rating 2 - Terrible. 135 out of 1000 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room bad condition can’t working good nasty room old and dirty
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Desk Staff really good, I had issues trying to buy something, normally hotels have a restaurant, that people can dine in this one was only for the all inclusive, i cudnt even buy a drink there was no service at all and everyone looked confused if i was trying to buy a drink or a burger for my kids i had to get changed get out of the hotel and find something else on the strip. Kinda annoying.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Did not meet expectations
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very unclean and but wait the shower was terrible I don’t know what kind of guest are having is this time but I don’t think I properly to have rooms like that ! I went to the from desk to request for a better room and one of the young lady staff was NOT efficient telling me They will sent maintenance to check the whole room to see if they have any issues and then they will assing me a better one. It took almost 24 hrs to answer my request!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
😍
Stayed 1 night in May 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is perfect, the hotel facilities are old, the furniture in the rooms is broken, the towels are too old, there are no sockets to connect the telephone, only in the sink.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jan 2025
Verified review

4/10 Poor

Regular
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is extremely old and dirty, seems it hasn’t been restored or updated since its opening. The bathroom tub was amazingly rusty, the curtains didn’t work. Hair dryer and iron available only if you sign a document and they telling you that you need to give them back, that’s ridiculous. This is a hotel that I will NEVER come back and that I DO NOT recommend at all.
Stayed 3 nights in Mar 2023
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal super amable, la comida bien y suficiente, los chicos de restaurante y cocina super lindos, pero la propiedad tiene muchas deficiencias en cuanto a mantenimiento, de hecho las dos noches nos despertaron los martillazos que estaban arreglando la habitacion de al lado, los camastros y toallas requieren un cambio, el telefono no servía, si atendieron mi queja, en general nos fue bien, si lo recomiendo, pero considero honesto señalar las deficiencias esperando que mejoren. Gracias
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities
El trato del personal es lo mejor del hotel: amables, atentos y siempre dispuestos a ayudar. Sin embargo, durante los últimos dos días de mi estancia el hotel tuvo problemas eléctricos que dejaron las habitaciones sin aire acondicionado, televisión, ni internet/Wi-Fi. Con el calor de la zona, las noches fueron prácticamente imposibles para dormir. Al hacer el check-out el problema seguía sin resolverse y no se ofreció ninguna compensación. Otro punto a considerar: al entregar la habitación no permiten usar las instalaciones del hotel mientras esperas tu vuelo o autobus, solo el lobby. En otros hoteles todo incluido es estándar dejar acceso a alberca y amenidades hasta la salida. Aquí no. El personal vale mucho, pero asegúrense de que los servicios estén funcionando antes de confirmar su reserva.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida y bar excelente
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel que le hace falta mucho mantenimiento
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
No desayune
Stayed 1 night in May 2026