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Playa Suites Acapulco

4.0 star property

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Photo gallery for Playa Suites Acapulco

1 bedroom, down comforters, in-room safe, iron/ironing board
1 bedroom, down comforters, in-room safe, iron/ironing board
Point of interest
Private beach, white sand, sun loungers, beach umbrellas
Sundeck

Reviews

6.8 out of 10

Popular amenities

  • On private beach
  • Pool
  • All inclusive
  • Spa
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Costera M. Aleman 123, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪5 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪13 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite Junior with Partial Sea View

1 bedroom, down comforters, in-room safe, iron/ironing board

Suite Junior with Partial Sea View

  • 344 sq ft
  • Sleeps 4

View all photos for Suite Standard with Street View

1 bedroom, down comforters, in-room safe, iron/ironing board

Suite Standard with Street View

  • 344 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, down comforters, in-room safe, iron/ironing board

Suite with Sea View

  • 344 sq ft
  • Sleeps 4

View all photos for 2-Bedroom Apartment Junior with Partial Sea View

1 bedroom, down comforters, in-room safe, iron/ironing board

2-Bedroom Apartment Junior with Partial Sea View

  • 688 sq ft
  • Sleeps 6

View all photos for 2-Bedroom Apartment Standard with View

1 bedroom, down comforters, in-room safe, iron/ironing board

2-Bedroom Apartment Standard with View

  • 688 sq ft
  • Sleeps 6

View all photos for Junior Suite

Junior Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Junior Suite

  • Partial ocean view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Bahia Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Bahia Suite

  • Sea view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Estandar Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Estandar Suite

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Acapulco

Located in Acapulco (Costera Acapulco), Playa Suites Acapulco is within a 10-minute walk of Diana the Huntress and Condesa Beach. .This all-inclusive hotel is 0.8 mi (1.2 km) from Parque Papagayo and 3.2 mi (5.1 km) from La Quebrada Cliffs.

What's nearby

  • Diana Galleries Mall - 2 min walk - 0.1 miles
  • Diana the Huntress - 5 min walk - 0.3 miles
  • Condesa Beach - 7 min walk - 0.4 miles
  • Parque Papagayo - 13 min walk - 0.7 miles
  • Papagayo Beach - 17 min walk - 0.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 34 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Nude at the Beach - ‬7 min walk
  • ‪Las gaviotas - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk

About this property

Playa Suites Acapulco

Playa Suites Acapulco offers 488 accommodations with safes and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures.
Stay in one of 488 guestrooms featuring flat-screen televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Enjoy international cuisine at Las Gaviotas, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Acapulco? This hotel has 5264 square feet (489 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Las Gaviotas - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
El Morro - This beachfront buffet restaurant serves lunch and light fare. Open daily.
Room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,264 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib

Bathroom

  • Bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 250.00 for adults and MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Playa Suites Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 239 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 238 out of 1001 reviews
Rating 4 - Poor. 130 out of 1001 reviews
Rating 2 - Terrible. 132 out of 1001 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra Ivonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Sergio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy viejo y descuidado, las fotos que suben nada que ver con las instalaciones, huele a viejo, la regadera oxidada, no hay internet, la caja de seguridad no sirve, el agua de la alberca muy sucia, no respetan reglamento de no niños
Stayed 3 nights in Apr 2025

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025

8/10 Good

SERGIO RAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno con posibles mejoras.

En general la experiencia es buena, es mi tercera visita al hotel y se aprecia el daño de Otis, sin embargo hay cosas que pueden mejorar bastante, los baños, no obstantre que se aprecian limpios, ya se ven deteriorados, en las cocinetas, anteriormente tenían unos pequeños frigobares, algunas luces de la habitación (1575) tienen corto o de plano no encienden (interrupotor inmediato al ingresar, prende desde la sala); los cajose del closet ya requieren un cambio, cueta trabajo abrilos y cerrarlos; los colchones ya piden a gritos jubilarse; pero nada que haga insoportable o desagradable la estancia (en relación costo-beneficio); algo que si resulta molesto es el apartado que le hacen a los extranjeros de los camastros, aunque uno se levante temprano, ya están apartados para ellos y eso si les resta valor. El restaurante en comida muy bien y servicio de los muchachos, excelente!
Stayed 2 nights in Feb 2025

2/10 Terrible

Freddy william

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025

2/10 Terrible

elena

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025

10/10 Excellent

IRMA

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024

4/10 Poor

Lluvia

Stayed 2 nights in Apr 2024

2/10 Terrible

GERARDO, Lincoln Park

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024

8/10 Good

Juan Carlos Garcia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jose Luis

Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 3 nights in Oct 2023

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!

6/10 Okay

Edson

Stayed 4 nights in Sep 2023

2/10 Terrible

JOSE IONEL

8/10 Good

Paulina Elizabeth

Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge Luis

Stayed 2 nights in Sep 2023

2/10 Terrible

reparaciones

Stayed 3 nights in Aug 2023

8/10 Good

juan, Granite Falls

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023

2/10 Terrible

Alexander

Business traveler
Disliked: Staff & service

When I got to the hotel they didn't have my reserv

Stayed 1 night in Jul 2023

4/10 Poor

Moises Salvador

Stayed 2 nights in Jul 2023