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HS HOTSSON Hotel Acapulco

3.5 star property

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Photo gallery for HS HOTSSON Hotel Acapulco

Poolside bar
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Living room
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
$132
$110 nightly
$132 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Papagayo Beach
    ‪15 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(67 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.2 out of 10
Very good
(76 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 444 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • Bay view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub | In-room safe, desk, laptop workspace, iron/ironing board

Senior Suite, 1 King Bed, Jetted Tub

  • Bay view
  • 867 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 2510 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor | In-room safe, desk, laptop workspace, iron/ironing board

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 285 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

Family Villa | Private kitchen

Family Villa

  • 1904 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

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The price is $131
May 10 - May 11
Total with taxes and fees
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About the neighborhood

Acapulco

With a stay at HS HOTSSON Hotel Acapulco, you'll be centrally located in Acapulco, within a 10-minute walk of Diana the Huntress and Condesa Beach. .This beach hotel is 0.7 mi (1.2 km) from Parque Papagayo and 1.4 mi (2.2 km) from Papagayo Beach.

What's nearby

  • Diana Galleries Mall - 3 min walk - 0.2 miles
  • Diana the Huntress - 7 min walk - 0.4 miles
  • Condesa Beach - 7 min walk - 0.4 miles
  • Parque Papagayo - 12 min walk - 0.7 miles
  • Papagayo Beach - 15 min walk - 0.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Mercado El Pueblito - ‬3 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Nude at the Beach - ‬6 min walk
  • ‪Barra Vieja 520 - ‬2 min walk

About this property

HS HOTSSON Hotel Acapulco

HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 506 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services and a ballroom. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at NUDE AT THE BEACH, one of the hotel's 4 restaurants, or stay in and take advantage of the room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Acapulco? This hotel has 9483 square feet (881 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service is available.

All inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite valet and self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 607 out of 1011 reviews
Rating 8 - Good. 223 out of 1011 reviews
Rating 6 - Okay. 92 out of 1011 reviews
Rating 4 - Poor. 47 out of 1011 reviews
Rating 2 - Terrible. 42 out of 1011 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 3 nights in Jan 2026

8/10 Good

Nicole Fernandez

Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 3 nights in Jan 2026

10/10 Excellent

Cristina

Stayed 2 nights in Dec 2025

6/10 Okay

Ruth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I chose two junior suites with an ocean view and one of my suites was not available when we arrived. It was very inconvenient because we lost a lot of time dealing with this. We had to settle with an apartment type unit that was off of the Main Street and had to deal with all the street noise!
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 7 nights in Jan 2026

8/10 Good

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities
View was nice
Stayed 3 nights in Jan 2026

10/10 Excellent

Kelly

Stayed 1 night in Jan 2026

10/10 Excellent

ARLENE

Stayed 1 night in Jan 2026

4/10 Poor

Miriam

Stayed 16 nights in Dec 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities
Staff was courteous. Shower drain not working properly and water wouldn’t drain. Otherwise, room was clean. Hotel also was kept clean
Stayed 2 nights in Dec 2025

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal me corrió del hotel y no me quisieron hacer el reembolso de lo que uno de sus trabajadores me hizo cobro.
Stayed 1 night in Dec 2025

4/10 Poor

Audrey

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Rooms are in really poor condition. Old, falling apart and dirty. Front desk people not empathetic at all. Rooms were not ready at check in time.
Stayed 1 night in Dec 2025

10/10 Excellent

Fabian Hernandez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel cumple con lo que dice, la habitación estaba perfecta con vista al mar, en general está bien, se nota que aún siguen trabajando en algunos arreglos, la única nota mala es que estando en la playa ofrecen un “servicio de fotografía” SIN COSTO, haces la sesión de fotos y cuando te muestran las fotos te comentan que hay paquetes dependiendo del número que quieras escoger, los paquetes son 25 fotos por 2500, 20 fotos por 2000 y 15 fotos por 1500, me molesta que mientan en la descripción del servicio y los precios exagerados, claro que no compramos nada y ellos están trabajando del hotel con conocimiento de ellos para laborar, uno de los argumentos fue que es un servicio para huéspedes del hotel
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Stayed 4 nights in Dec 2025

6/10 Okay

Eva

Stayed 5 nights in Dec 2025

8/10 Good

olivia

Liked: Cleanliness, amenities, property conditions & facilities
Todo sería excelente si dejaran pasar x lo menos para ayudar a subir cosas al cuarto aunquesea aún familiar Si dejan pero son $500.pesos
Stayed 9 nights in Dec 2025

10/10 Excellent

JOE, VANCOUVER

Stayed 6 nights in Dec 2025

8/10 Good

Tonantzin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Buena vista muy buen area para caminar cerca de la plaza
Stayed 4 nights in Dec 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción en Acapulco. El hotel muy limpio, gran servicio, muy buena comida.
Stayed 4 nights in Dec 2025

4/10 Poor

Juan

Stayed 1 night in Dec 2025

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was amazing! The room was clean. Staff was very friendly and helpful. We enjoyed our stay!
Stayed 3 nights in Nov 2025