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"! HORRIFYING TREATMENT OF DISABLED CUSTOMER ! On 13/04/26 we were delayed travelling in Europe and had to make an unexpected layover in Stuttgart Germany. As we don't speak German I was too anxious to walk into a hotel & book a room, so we used Hotel.Com to avoid communication issues. What a relief to see a friendly familiar face on the hotel listings, Premier Inn, a UK company, used multiple times before. I can't explain how happy i was. BUT that is where the happiness ENDED!! The stay? We arrived at the front desk, but never got to sleep in the hotel! This was due to a booking error on the third party App and we immediately contacted them due to our lack of confidence discussing with the hotel staff. Hotel.Com were lovely, offered to call the hotel direct to explain and "advocate on our behalf". The app had defaulted the date to 20th April and we hadn't spotted the error but luckily the hotel wasn't fully booked!! Premier Inn staff at Stuttgart however (with over one weeks notice) were COMPLETELY UNWILLING to either amend the booking for that night OR permit a refund so we could book elsewhere!! They instead preferred to leave TWO people (including a disabled person) to sleep in a STRANGE COUNTRY, WHERE THEY DON'T SPEAK THE LANGUAGE, IN THEIR PACKED CAR....OVERNIGHT!!! Tried to contact whitbread Head Office several times who won't discuss it because it was booked through Hotel.Com App!! UTTERLY DISGUSTED!! Whitbread - Keep the money it's the last you'll see of ours!"

"Very clean hotel, good food"

"Breakfast buffet was worth it. Location is good walkind distance to city or take near by train. Street Parking is reserved for residents or park in garage for €25"

"I had a positive stay at this hotel in Esslingen, which is excellently located in the city center. The convenience of the location was a highlight of the trip. However, there were a few maintenance issues in the bathroom that impacted the experience. The extractor fan was not functioning, which led to lingering odors, and the shower had a persistent drip. Despite these technical points, the overall stay was enjoyable."

"Clean, quiet and right next to the airport"

"The Ruby Hanna is in a great location. The train to and from the airport is minutes away. The rooms are comfortable and really well thought out. The bed was heavenly and the sheets and other linens were immaculate. They have pared down the unnecessary stuff and thought about what makes a stay enjoyable and comfortable. I will definitely stay here again"