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Someone else's name is on the tickets I purchased?
The event tickets you order and pay for belong to you. A name on the ticket may be the original purchaser. Tickets are transferable and are yours at the time you receive them.
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My event tickets were lost, stolen damaged or I am now unable to attend the event?
Unfortunately event tickets cannot be reissued or reprinted and all sales are final. You should treat these tickets as you would cash as we are not able to have them replaced.
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What if the event I purchased tickets to is cancelled or postponed?
If the event if postponed, hold on to your original tickets. In the case of an event being rescheduled, your original tickets will be honored for admission.
If the event is completely cancelled and will not be rescheduled to a new date, you may be eligible for a full refund less shipping fees already used to ship you the tickets, depending on the circumstances and policy of the venue. In most cases, we will process a refund and return the sale amount less shipping fees already incurred to the purchasing credit card. In some cases, you will need to return all tickets to Customer Service for the refund to be processed. If the event is completely cancelled and tickets must be returned to original seller, send tickets via registered U.S. mail or overnight shipping to:
CheapTickets.com Customer Service
301 W Parker Road
Suite 208
Plano, TX 75023
Your refund will typically be processed within 30 days.
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Why can't I find tickets to events taking place within 36 hours?
We currently do not show events that are taking place within 36 hours for logistics reasons. This policy will change in the future.
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What are General Admission & Standing Room Only Tickets?
If tickets are general admission or standing room only, that typically means that the tickets you are purchasing are not actual seats and will provide you access to a designated area on a first come, first serve basis.
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Why are similar tickets priced differently in the same section?
Cheaptickets.com event tickets are aggregated from over 500 qualified and screened professional ticket sellers that buy and sell tickets to events across the United States and Canada. These sellers set their own prices based off of the current market value of their tickets. This means similar tickets priced higher than other tickets in that section may not necessarily be better.
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Will all of my tickets be together?
Unless otherwise specified in the ticket listing notes, the tickets will be adjacent and side by side. If the ticket listings notes mention “piggyback” then those particular seats may be 1 behind the other. If you purchase tickets from 2 separate ticket listings or place separate orders from the same ticket listing, it is possible all of your seats may not be exactly adjacent as someone may have already purchased seats in between yours.
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Why are the ticket prices different than the face value of the tickets?
All event tickets listed on Cheaptickets.com are listed by qualified and screened ticket resellers. Cheaptickets.com event tickets are not affiliated with any actual box office venue or other primary ticket source and is a marketplace for ticket resellers to list event tickets. The prices are determined by the ticket sellers themselves and are driven by the supply and demand for each event. Ticket prices change constantly and may be above or below face value.
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Why is there a service fee on my order?
Our goal at Cheaptickets.com is to provide the greatest live event experience possible. This includes:
- Screening ticket sellers listing and making sure they are listing legitimate tickets
- Training our customer support team to best assist buyers with any sales or support questions
- Proactively monitoring orders and shipments to assure tickets arrive in time for your event
- Developing and constantly improving the event ticket purchasing experience so users can quickly find the tickets they are looking for and checkout in just a few clicks using the most advanced and accurate seating charts possible
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What does it mean when you say comparable or better event tickets as substitutes for the tickets I purchased?
Our goal is to help you gain access to the event, even if the exact seats are not available at the time of your purchase. If the tickets you requested are not available we will work with you, depending on your preference, to try and find suitable subs. Seats in the same or immediately adjacent section within 5 rows or better may be offered as subs.
