Event Ticket Support Home


  • Tickets & Prices

    This section covers the most frequent questions related to tickets and events.


    • Someone else's name is on the tickets I purchased?
      The event tickets you order and pay for belong to you. A name on the ticket may be the original purchaser. Tickets are transferable and are yours at the time you receive them.
    • My event tickets were lost, stolen damaged or I am now unable to attend the event?
      Unfortunately event tickets cannot be reissued or reprinted and all sales are final. You should treat these tickets as you would cash as we are not able to have them replaced.
    • What if the event I purchased tickets to is cancelled or postponed?
      If the event if postponed, hold on to your original tickets. In the case of an event being rescheduled, your original tickets will be honored for admission.
      If the event is completely cancelled and will not be rescheduled to a new date, you may be eligible for a full refund less shipping fees already used to ship you the tickets, depending on the circumstances and policy of the venue. In most cases, we will process a refund and return the sale amount less shipping fees already incurred to the purchasing credit card. In some cases, you will need to return all tickets to Customer Service for the refund to be processed. If the event is completely cancelled and tickets must be returned to original seller, send tickets via registered U.S. mail or overnight shipping to:

      CheapTickets.com Customer Service
      301 W Parker Road Suite 208
      Plano, TX 75023

      Your refund will typically be processed within 30 days.
    • What are General Admission & Standing Room Only Tickets?
      If tickets are general admission or standing room only, that typically means that the tickets you are purchasing are not actual seats and will provide you access to a designated area on a first come, first serve basis.
    • Why are similar tickets priced differently in the same section?
      Cheaptickets.com event tickets are aggregated from over 500 qualified and screened professional ticket sellers that buy and sell tickets to events across the United States and Canada. These sellers set their own prices based off of the current market value of their tickets. This means similar tickets priced higher than other tickets in that section may not necessarily be better.
    • Will all of my tickets be together?
      Unless otherwise specified in the ticket listing notes, the tickets will be adjacent and side by side. If the ticket listings notes mention “piggyback” then those particular seats may be 1 behind the other. If you purchase tickets from 2 separate ticket listings or place separate orders from the same ticket listing, it is possible all of your seats may not be exactly adjacent as someone may have already purchased seats in between yours.
    • Why are the ticket prices different than the face value of the tickets?
      All event tickets listed on Cheaptickets.com are listed by qualified and screened ticket resellers. Cheaptickets.com event tickets are not affiliated with any actual box office venue or other primary ticket source and is a marketplace for ticket resellers to list event tickets. The prices are determined by the ticket sellers themselves and are driven by the supply and demand for each event. Ticket prices change constantly and may be above or below face value.
    • Why is there a service fee on my order?
      Our goal at Cheaptickets.com is to provide the greatest live event experience possible. This includes:
      • Screening ticket sellers listing and making sure they are listing legitimate tickets
      • Training our customer support team to best assist buyers with any sales or support questions
      • Proactively monitoring orders and shipments to assure tickets arrive in time for your event
      • Developing and constantly improving the event ticket purchasing experience so users can quickly find the tickets they are looking for and checkout in just a few clicks using the most advanced and accurate seating charts possible
    • What does it mean when you say comparable or better event tickets as substitutes for the tickets I purchased?
      Our goal is to help you gain access to the event, even if the exact seats are not available at the time of your purchase. If the tickets you requested are not available we will work with you, depending on your preference, to try and find suitable subs. Seats in the same or immediately adjacent section within 5 rows or better may be offered as subs.

    Order Fulfillment & Delivery

    This section covers the most common questions with regards to placing orders and having your tickets delivered.


    • How do I download my E-Tickets?

      If your order contains E-Tickets, you will receive an email once your E-Tickets are available for download.

      Simply log into My Account and view your order. From here you will see a button to "Download E-Tickets".

      Please note: In order to open and print your E-Tickets, you will need to have Adobe Reader installed which you can download for free at: http://get.adobe.com/reader/

    • I received the incorrect tickets, what should I do?
      Please first verify that your seats were not simply upgraded. It is our goal to provide the highest customer service experience possible, therefore if the original tickets you purchased had already been sold, we will do our very best to replace your tickets with equivalent or better tickets than originally purchased.
      If the tickets are not for the event date or equivalent section or better to what you purchased, please contact customer service immediately to resolve any issues.
    • When can I expect delivery of my tickets?
      Your tickets will generally ship within 1 business day after your receive your order confirmation. For some events, the tickets may not yet be available or even printed - e.g. before the season starts - these tickets will be shipped when made available by the venue and will be shipped in time for you to gain entry to the event.
    • Why can't I have my tickets shipped for free via the US Postal service?
      Tickets are not able to be reissued or reprinted so we ship all tickets via FedEx so we can track all packages until they are delivered.
    • How can I change my shipping address?
      Orders over $500 must ship to the billing address as required by credit card processors to prevent fraudulent orders. If you absolutely need to have your tickets shipped to an alternate address, please contact customer support and we will begin the authorization process with you. Please note this process will involves additional documentation and copies of your drivers license (or other government issued ID) and the front and back of your credit card.
    • Why am I being asked to provide further identification like a drivers license?
      We will make every commercially viable effort to protect the security of our customers. We want to ensure that you are you and you are authorized to make a purchase.
    • When do I become eligible for the 150% guarantee?
      Orders become eligible for the 150% money back guarantee once the seller has confirmed your order. You will receive an email once the order has been confirmed and will no longer see your order as pending in "My Account".
      This means that if legitimate tickets are not delivered to you in time of the event and by no cause of your own (IE you are not home to sign for the package and did not pick up the tickets from your local FedEx facility) then you are eligible to receive a 150% refund on your order.

      In some extremely rare instances a venue may remove a row of seats or move seat locations last minute without any warning. This circumstance is beyond our control as well as the the seller and is not eligible for a 150% refund.
    • How can I track the status of my order?

      You can login to your account at anytime to view the status of your order. Once the tickets for your order have shipped, you will see a FedEx tracking number as well as the shipment status of that shipment (pending, in transit, delivered, etc...). You will receive email notifications once your tickets have been picked up by FedEx.

    • Why weren't the tickets I purchased available?
      All event tickets listed on Cheaptickets.com are listed by 3rd party ticket sellers which are vigorously screened and monitored. It is however possible in some rare instances that the ticket you purchased had already been sold somewhere else prior to the seller receiving your order through Cheaptickets.com.
      If this is the case, we will do everything in our power to provide you with substitute tickets that are equivalent or better to the event tickets you originally purchased.

Contact Us - Event Tickets

Phone: (800) 811-0332

Phone Support Hours Monday - Friday 9:30am - 6pm EST
Saturday & Sunday Closed

Email: cheaptickets@ticketevolution.com

Contact Us - Travel, Hotels, Flights

Phone: (800) 852-5251

Phone Support Hours Monday - Friday 8:30am - 5pm CST
Saturday & Sunday Closed