Crystal Cruises Cancelation Policy
2021 Voyages
Deposits and Payments
Deposit: 15% / $100*
Early Full Payment Discount** (2.5%): Due 90-days prior to first date of service
Relaxed Final Payment: Due 60 days prior to first date of service
Admin Fees: Waived
Days before departure | Refundability | Cancellation charge (Per Person) |
|---|---|---|
| 60-31 days prior to first date of service | Partially refundable | 25% penalty |
| 30-8 days prior to first date of service | Partially refundable | 50% penalty |
| 7 days or less prior to first date of service | Non-refundable | 100% penalty |
2022 - 2024 Voyages
Deposits and Payments
Deposit: 15%
Early Full Payment Discount** (2.5%): Due 150-days prior to first date of service
Relaxed Final Payment: Due 120 days prior to first date of service
Admin Fees: Waived
Days before departure | Refundability | Cancellation charge (Per Person) |
|---|---|---|
| 120-91 days prior to first date of service | Partially refundable | 25% penalty |
| 90-31 days prior to first date of service | Partially refundable | 50% penalty |
| 30 days or less prior to first date of service | Non-refundable | 100% penalty |
All appropriate refunds will be made to the Guest through the travel advisor, except for those payments made by credit card, in which case the amount of the refund will be credited directly to the cardholder’s account. Any inquiries about a refund must be made by the Guest to the travel advisor. Some travel advisors may, at their discretion, withhold an agency cancellation fee. Crystal Cruises will not be responsible for the receipt by the Guest of refund monies, except for those refunds made to credit cardholder’s account. A travel advisor used by the Guest acts solely for the Guest and is deemed the agent of the Guest. Crystal Cruises is not responsible for the financial condition or any actions of any such travel advisor. If the travel advisor fails to remit to Crystal Cruises any money paid by the Guest to the travel advisor, the Guest remains liable for the fare due to Crystal Cruises, regardless of when Crystal Cruises demands the payment. Any refund made by Crystal Cruises to a travel advisor on behalf of the Guest is considered, for purposes of this Ticket contract, as being the same as payment to the Guest, whether or not the travel advisor delivers the refund money to the Guest. Receipt of any documentation or information by the Guest’s travel advisor, including, but not limited to, this Ticket contract, is deemed to constitute receipt by the Guest.
These cancellation and penalty fees may be different for Guests who are sailing under certain Group Contracts or all Charter Contracts. Guests are advised to contact their Group Contract or Charter Contract agent for more details.