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HOTEL illuster - Urban & Local

4.0 star property

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Photo gallery for HOTEL illuster - Urban & Local

A hotel reception area with a wooden reception desk, a wall-mounted plant display, and a view of the city through large windows.
A modern hotel lobby with a central reception desk, a buffet area with various food items, and a seating area with chairs.
Family Triple Room, Balcony | Hypo-allergenic bedding available, in-room safe, desk, laptop workspace
A modern lounge with wooden walls, comfortable seating, and large windows offering a view of the outdoors.
A modern lounge area with wooden flooring, comfortable seating, a bar with stools, and a large window offering a view of the outdoors.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is $219
$202 nightly
$219 total
Total with taxes and fees
Aug 5 - Aug 6

Explore the area

View in a map
Zürichstrasse 14, Uster, ZH, 8610
  • Place, Uster Castle
    ‪6 min walk‬
  • Place, Bahnhofstrasse
    ‪21 min drive‬
  • Place, Lindt & Sprüngli Chocolateria
    ‪32 min drive‬
  • Airport, Zürich (ZRH)
    ‪17 min drive‬

Room options

View all photos for Standard Double or Twin Room

A hotel room with a large bed, a bedside table with water bottles, a blue armchair, and a wall with a nature-themed mural.

Standard Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Double or Twin Room

A modern hotel room with a large bed, a desk with a flat-screen TV, a coffee maker, and a small round table.

Superior Double or Twin Room

7.6 out of 10
Good
(4 reviews)
  • Mountain view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Triple Room, Balcony

Family Triple Room, Balcony | Hypo-allergenic bedding available, in-room safe, desk, laptop workspace

Family Triple Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Triple Room, Multiple Beds, Balcony

A modern hotel room with a large bed, a sofa, a desk, and a small round ottoman.

Junior Triple Room, Multiple Beds, Balcony

  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Uster

A stay at HOTEL illuster - Urban & Local places you in the heart of Uster, a 2-minute drive from Uster Castle and 5 minutes from Aathal Dinosaur Museum. .This hotel is 14.4 mi (23.2 km) from Bahnhofstrasse and 13.4 mi (21.5 km) from Swiss National Museum.

What's nearby

  • Uster Castle - 6 min walk - 0.4 miles
  • Swiss National Museum - 20 min drive - 15.7 miles
  • Bahnhofstrasse - 21 min drive - 16.1 miles
  • Letzigrund Stadium - 22 min drive - 16.4 miles
  • Lindt & Sprüngli Chocolateria - 32 min drive - 23.1 miles

Getting around

  • Uster Station - 5 min walk
  • Neuhaus bei Hinteregg Station - 9 min drive
  • Zurich Airport (ZRH) - 26 min drive

Restaurants

  • ‪U-Boot Bar - ‬5 min walk
  • ‪Taverna Poseidon - ‬7 min walk
  • ‪Blaser's - ‬5 min walk
  • ‪Argentina Steakhouse Uster - ‬9 min walk
  • ‪Café Steiner Uster - ‬4 min walk

About this property

HOTEL illuster - Urban & Local

HOTEL illuster - Urban & Local offers 60 accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 60 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center or take in the view from a rooftop terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with local cuisine at Ustaria, a bar/lounge where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Ustaria - Overlooking the garden, this bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Ustaria Bar & Terrace - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:30 AM to 10:00 PM on request
  • Limo/town car service
  • Secured, covered self parking on site (CHF 9 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CHF 22 for adults and CHF 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ustaria
  • Ustaria Bar & Terrace

Things to do

  • Gym
  • Shopping mall
  • Water sports equipment

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1973
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 22 for adults and CHF 11 for children
  • Airport shuttle fee: CHF 80.00 per person (one-way)
  • Covered self parking fee: CHF 9 per night
  • Pet fee: CHF 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Garni Illuster
Hotel Garni Illuster
Hotel Illuster
Hotel Illuster
HOTEL illuster Urban Local
Illuster Urban & Local Uster
HOTEL illuster - Urban & Local Hotel
HOTEL illuster - Urban & Local Uster
HOTEL illuster - Urban & Local Hotel Uster

HOTEL illuster - Urban & Local Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 83 out of 205 reviews
Rating 8 - Good. 82 out of 205 reviews
Rating 6 - Okay. 32 out of 205 reviews
Rating 4 - Poor. 3 out of 205 reviews
Rating 2 - Terrible. 5 out of 205 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff and the breakfast. I highly recommend Illuster Hotel
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful, unfortunately we could only stay for one night!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Anzhela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will be back :) thanks
Stayed 6 nights in May 2022
Verified

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
the staff were very helpful. I found the room to be too hot even with the windows open. The mattress was very comfortable.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Abbass J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities

Better to stay when not so hot out!

Make sure you check in before 9 pm. Hard to get into hotel without a key. Unfortunately we were there during a somewhat of a heat wave and didn’t realize there would be no air conditioning and very slow fan. However breakfast was great, staff was friendly and a convenient location.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a nice Garden

The breakfast is poorer and could be improved a little bit. I see it the same since 9 years already. Otherwise the Hotel is great, after the renovation. Spacious rooms, a lot of light due the big window. Really nice garden on the top of the shops, a place where you can relax a bit after a long day. The Mall is right below of you, with many shopping possibilities.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Stelios

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Hotel Illuster. It was a last minute booking as we had arrived in Switzerland and did not like our original accommodation we booked (another hotel) so got online and found this one instead. The receptionists were welcoming and helpful. The hotel is on top of a shopping mall and we parked underneath the mall. We had to pay a small charge at the hotel to park there. The hotel is in a nice area with quite a few shops and restaurants. Not far from the hotel is the countryside and mountains and we had a great time exploring the surrounding area. Our room had a balcony and the view was pretty good. The hotel was clean and quiet.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Super Auswahl beim Frühstück
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Viktor

Liked: Cleanliness, amenities, property conditions & facilities
Alles bestens. Schöne, moderne Einrichtung. Sehr ruhig, trotz Großbaustelle gegenüber. Da lobe ich die Schweizer, die auch viel Wert auf Lärmvermeidung und Ruhezeiten legen.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities
Alles sauber und das Personal sehr freundlich.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities
Ja
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities
Mit allem...es war super
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities
Ideales Stadthotel mit fachmännischer Führung
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alice

Liked: Cleanliness, staff & service, amenities
Oui
Stayed 1 night in Oct 2025
Verified

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gesundes, gut beschriftetes Buffet, freundlicher Empfang
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Thomas Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket god standard i ett lugnt område. Nära tågförbindelse till/från Zürich.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Gregor

Alles okay, wenn die AC funktioniert hätte

Zimmer sauber und Frühstück war auch gut. Leider hatte ich das Pech, dass die Klimaanlage nicht ging. Und dies sei in der 8 Etage wohl bekannt.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Petra

Liked: Amenities
Zimmer 805 war nicht sauber geputzt, überall sind lange blonde haare gewesen.. sogar in bett.. boden war nicht sauber gesaugt…
Stayed 1 night in May 2025
Verified

8/10 Good

Christoph

Liked: Cleanliness, staff & service, amenities
Unschlagbar zentral in Uster gelegen, hervorragendes Personal. Tiefgarage und Einkaufcenter im Haus, Fahrstuhl verbindet Hotel direkt mit beidem, leider nur 1 Fahrstuhl. Angenehmes Ambiente in Frühstück / Barbereich. Terrasse und Dachgarten vorhanden. Leider Badezimmer Wanne eng, mit hohen Wänden und rutschig. Hab mich beim Duschen unsicher gefühlt. Obwohl in 5. Etage oft Geruchsbelästigung durch Raucher auf Terrasse.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

TOMOO

Liked: Cleanliness, staff & service, property conditions & facilities
とっても快適に過ごせました。 もう少しリーズナブルだともっとよかったです。
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Frühstück
Stayed 1 night in Aug 2024