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Pullman Zhangjiajie

Property class: 4.5

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Photo gallery for Pullman Zhangjiajie

A hotel with a modern architectural design, featuring a prominent entrance with a sign, and a well-maintained outdoor area with a paved walkway.
A serene garden with a wooden bridge, a pond with lily pads, and pink flowering bushes.
A large outdoor swimming pool with multiple sections, surrounded by palm trees and lounge chairs.
A spacious lobby with leather seating, a large wall mural, and a view of the outdoors through large windows.
A spacious lobby with a high ceiling, large windows, and a central seating area with tables and chairs.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $75
$69 nightly
$75 total
Total with taxes and fees
Nov 20 - Nov 21

Explore the area

View in a map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400
  • Place, Wulingyuan Southeast Gate
    ‪15 min walk‬
  • Place, Charming Xiangxi Grand Theatre
    ‪4 min drive‬
  • Place, Wulingyuan Scenic Area
    ‪7 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of mountains.

Deluxe Room, 1 King Bed

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a TV, a chair, and a window with a view of buildings.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

Room

Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

A hotel room with a bed, a glass table, a blue armchair, a wooden wardrobe, and a television.

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window with a mountain view.

Deluxe Room, 2 Twin Beds

  • 391 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk with a television, a blue chair, and a window with curtains.

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for PREMIUM DELUXE ROOM,1 King Size Bed

A hotel room with a bed, a desk with a phone, a chair, a TV, and a door leading to another room.

PREMIUM DELUXE ROOM,1 King Size Bed

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for PREMIUM DELUXE ROOM,2 Single Size Beds

A hotel room with two beds, a desk, a chair, a TV, and a view of the outside.

PREMIUM DELUXE ROOM,2 Single Size Beds

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

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  • Pool
  • Parking included
  • Free WiFi
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4.9 out of 5, Exceptional, 115 reviews
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The price is $110
Nov 3 - Nov 4
Total with taxes and fees
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About the neighborhood

Zhangjiajie

With a stay at Pullman Zhangjiajie in Zhangjiajie, you'll be 9 mi (14.5 km) from Wulingyuan Scenic Area and 29.3 mi (47.1 km) from Zhangjiajie National Forest Park. .This luxury hotel is within the region of Tianmen Mountain.

What's nearby

  • Wulingyuan Southeast Gate - 15 min walk - 0.8 miles
  • Charming Xiangxi Grand Theatre - 4 min drive - 1.5 miles
  • Wulingyuan Scenic Area - 7 min drive - 1.5 miles
  • Bailong Elevator - 19 min drive - 9.8 miles
  • Zhangjiajie National Forest Park - 59 min drive - 30.7 miles

Getting around

  • Zhangjiajie (DYG) - 46 min drive

Restaurants

  • ‪Mei Yue Cuisine House - ‬12 min drive
  • ‪农家土菜馆 - ‬15 min walk
  • ‪Zhuanjiacun Hotel Lobby - ‬12 min walk
  • ‪HEYTEA 喜茶 - ‬16 min walk
  • ‪Boman Restaurant - ‬13 min walk

About this property

Pullman Zhangjiajie

Pullman Zhangjiajie offers 456 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club and a seasonal outdoor pool.
Make yourself at home in one of the 456 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Don't miss out on recreational opportunities including a 24-hour health club and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at FENG Chinese Restaurant, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
FENG Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.
V Café Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Energy-saving switches used
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 260.0 per night
Free cribs are available on request at the property

Property payment types

  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from May 01 to October 31
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Pullman Zhangjiajie Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 138 out of 258 reviews
Rating 8 - Good. 75 out of 258 reviews
Rating 6 - Okay. 31 out of 258 reviews
Rating 4 - Poor. 10 out of 258 reviews
Rating 2 - Terrible. 4 out of 258 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Compliment the excellent service from Mr. Reddy in Guest Relations and Mr. Leo in the concierge desk. Lavish breakfast with good Chinese vegetarian options.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room in need of renovation. All staff very helpful Great Location
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Fix the leaks
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Amenities
There are ton of restaurants and wonderful area to walk around at night
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly efficient staff.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to the East gate (1.2km). Only hiccup are people that think smoke ban does not apply to bathroom… the smell gets from bathroom to bathroom… nice breakfast and nice staff.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Cleanliness
we expected a betterter hotel
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Horrible hotel. The staff insisted that I need to pay for the laundry before giving me back my clothes, just because I never deposit, despite I said I will pay upon check out as we are so tired after a full day of walking. But staff still wanted me to go all the down to the lobby to make payment first. Very inconsiderate and unhelpful staff. The breakfast spread is ok, but to me not enough choices. And 3 lifts, 2 were spoiled. Never stayed such a lousy 5 star hotel before.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful. They introduce the sight-seeing points in details and helped us to book transportation and show tickets. The hotel location is very good and just next to the show theatre. Restaurants are also at walking distance.
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025