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Hotel Metropol & Spa

4.0 star property

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Photo gallery for Hotel Metropol & Spa

Indoor pool, sun loungers
Lobby lounge
Terrace/patio
View from property
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
The current price is $305
$284 nightly
$305 total
Total with taxes and fees
Jun 10 - Jun 11

Explore the area

View in a map
Matterstrasse 9, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬

Room options

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, blackout drapes

Standard Single Room

10.0 out of 10
Exceptional
(1 review)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room Single Use, Mountain View (Matterhorn)

  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Twin Room

Minibar, in-room safe, desk, blackout drapes

Economy Twin Room

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Economy Double Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout drapes

Economy Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Similar properties

Building design
Alpenlodge
Zermatt
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Bar
4.9 out of 5, Exceptional, 219 reviews
$240 nightly
The price is $259
Jun 8 - Jun 9
Total with taxes and fees
Alpenlodge

About the neighborhood

Zermatt

When you stay at Hotel Metropol & Spa in Zermatt, you'll be near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. .This family-friendly hotel is 0.1 mi (0.1 km) from Zermatt - Furi and 0.1 mi (0.1 km) from St. Mauritius Church.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 3 min walk - 0.2 miles
  • Matterhorn Museum - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles
  • St. Mauritius Church - 3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Golden India - ‬6 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Walliserkanne - ‬5 min walk

About this property

Hotel Metropol & Spa

Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Metropol Spa has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 22 guestrooms featuring refrigerators and minibars. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, babysitting (surcharge), and ski storage.
Enjoy local cuisine at Mountain View, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include a computer station, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10 AM.
Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mountain View

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
Children under 10 years old are not allowed in the spa without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 150 out of 200 reviews
Rating 8 - Good. 43 out of 200 reviews
Rating 6 - Okay. 3 out of 200 reviews
Rating 4 - Poor. 2 out of 200 reviews
Rating 2 - Terrible. 2 out of 200 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Grethe Karin

Liked: Cleanliness, staff & service, amenities
Very central location, very nice people and service at the hotel.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, amenities, property conditions & facilities
Stephanie at the front desk was outstanding. She helped me with finding medical assistance, recommendations for restaurants and basic room inquiries. The hotel is an awesome location and the spa amenities were very relaxing with a view of the Matterhorn (breakfast as well). Glad we chose to stay there!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, conveniently located, incredible views from dinning room, pool and our room
Verified

10/10 Excellent

Hailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel at Zermatt

We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Pei-Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff and wonderful Matterhorn view from room! Highly recommended!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very good food, great location.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with wonderful staff.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and staff! really felt like home.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Scott L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Ski trip

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, great location for ski lifts Fantastic staff
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very good restaurant.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

EDWIN KEE CHEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, the views, the staff, the location, everything is perfect
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Arut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and customer service
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was especially friendly and helpful.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Aelee

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation!
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Souroosh

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful! They corrected my booking error with no problem! The hot tub and sauna were wonderful after our hikes! The views of the Matterhorn were spectacular! And the heated bathroom floors were a great Plus!! Highly recommend!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel! Everyone was extremely friendly and the rooms were very clean. This is a great centralized location. When we come back, we will absolutely be staying here again!
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff. Amazing views.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

Chi hing

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. The room was clean and the Matterhorn view was excellent. The hotel also offered us the shuttle between the train station. Overall quality was good.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

David

Liked: Amenities
The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
Stayed 3 nights in Sep 2023