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Hotel Helvetia

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Helvetia

A breakfast buffet with bread, pastries, and various condiments.
A balcony with seating and a view of a mountain.
A staircase leading to a hotel entrance with a sign reading "Willkommen" and a coat of arms.
A cozy living room with a beige sofa, a wooden coffee table, and a television on a stand.
A restaurant entrance with a glass door, a wooden key rack, and various signs including one for 'HolidayCheck 2017'.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬

Room options

View all photos for Single Room

A hotel room with a bed, a desk, a television displaying 'Skibaden', and a lamp.

Single Room

7.6 out of 10
Good
(11 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Twin Room

A hotel room with a wooden bed, a bedside table with a remote control, a pitcher, glasses, and a bowl. There are two framed pictures on the wall.

Economy Twin Room

7.4 out of 10
Good
(20 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

A neatly made double bed with a blue blanket, two bedside tables with lamps, and two framed pictures on the wall.

Standard Double Room

  • Mountain view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

A hotel room with a bed, a small table with a cup, a chair, and a television on a stand.

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Suite

A hotel room with a wooden bed, a desk with a chair, a window with curtains, and two framed pictures on the wall.

Family Suite

7.6 out of 10
Good
(4 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds
  • Free WiFi

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Sep 13 - Sep 14
Total with taxes and fees
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About the neighborhood

Zermatt

With a stay at Hotel Helvetia, you'll be centrally located in Zermatt, within a 10-minute walk of Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. .This ski hotel is 0.1 mi (0.1 km) from Zermatt-Matterhorn Ski Paradise and 0.1 mi (0.1 km) from Zermatt - Furi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 1 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Furi - Riffelberg - 2 min walk - 0.1 miles
  • Mountaineers Cemetery - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Elsie Bar - ‬1 min walk
  • ‪Hotel Post Zermatt - ‬1 min walk
  • ‪Brown Cow Pub - ‬1 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Hotel Helvetia

Hotel Helvetia offers 14 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, ski storage, and gift shops/newsstands.
You can enjoy a meal at Restaurant Helvetia serving the guests of Hotel Helvetia, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk.
A complimentary buffet breakfast is served each morning between 7 AM and 9:00 AM.
Restaurant Helvetia - This restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Hotel Helvetia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 177 out of 819 reviews
Rating 8 - Good. 311 out of 819 reviews
Rating 6 - Okay. 205 out of 819 reviews
Rating 4 - Poor. 75 out of 819 reviews
Rating 2 - Terrible. 51 out of 819 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and so was the balcony. The breakfast was very good also.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
Charming hotel. The service personnel was top tier and location is great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jean Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, down to city village and everything
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast to start out a day at the mountains.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple chalet style lodging with typical fare for European breakfast. The view is superb if you are on the top floor
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Good coffee. Staff is very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was hard to find because it was above a restaurant and the signage was confusing. The hotel on-site person was just wonderful. We had a lovely balcony
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ryan

Liked: Cleanliness
Great location on the main street of Zermatt. A good breakfast and clean room. Little engagement with staff so easy to check in. Be warned quite a lot of stairs to rooms and not lift.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The old style was authentic and the spa bath a bonus, plus the view was great.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cameron

Liked: Cleanliness, property conditions & facilities
Staff was fantastic
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Maria Rozetta

Liked: Cleanliness, staff & service, property conditions & facilities
The mountain view is stunning. Staff are helpful
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Marc

Good breakfast. Clean room but extremely small. Staff friendly. No staff at check in. Door to main desk locked. Had to
Stayed 2 nights in May 2026
Verified review

6/10 Okay

JIA LING

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Rory

Liked: Staff & service
Disliked: Amenities
Staff were helpful but facilities very limited. Good as a bed and breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

CHARLES

Liked: Cleanliness
Great location and adequate rooms with no frills. Main problem for us was lots of narrow winding stairs and no elevator. With suitcases that was an ordeal coming and going. Nice restaurant on the premises.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

ELVA

Disliked: Cleanliness, staff & service, amenities
Honestly we have a really bad experience, our room was was in the 5th floor and tiny stairs, mattress and pillows terrible condition. We paid 2 night but next morning we moved to a different hotel. For us is to pricey…
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay and would recomment anyone travelling to Zermatt.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Central location, close to everything and breakfast included.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Saleem

Liked: Cleanliness
Disliked: Staff & service, amenities
There is no front desk, when I checked with the restaurant, they gave us a key and indicate that room is upstairs. No hotel staff member were there. Wash room and room was very small. it’s very noisy as downstairs is a pub.
Stayed 1 night in Apr 2026