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Hotel Excelsior

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Excelsior

A mountain resort with wooden buildings, a river, and snow-capped mountains in the background.
A mountain town with wooden buildings, a river, and snow-capped mountains in the background.
A mountain with a church and a building labeled "Dent-Blanche" in the background.
A cozy bar area with wooden furniture, a wine cooler, and a view of the street through large windows.
A room with wooden paneling, a red wall, a marble floor, a dining table with chairs, and a radiator.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • Laundry
The current price is $290
$270 nightly
$290 total
Total with taxes and fees
Aug 26 - Aug 27

Explore the area

View in a map
Hofmattstrasse 38, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬

Room options

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

A hotel room with a double bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room

A bedroom with a bed, bedside table, lamp, and wardrobe.

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, Balcony (South)

A double bed with a wooden headboard, two bedside lamps, a small round table with a vase of flowers, and two striped chairs.

Double Room, Balcony (South)

9.4 out of 10
Exceptional
(13 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Economy Double Room

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Economy Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite, Balcony

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a window with curtains.

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Mountain View

A hotel room with a sofa, a desk with a lamp, a chair, a small table, and a painting on the wall.

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Double Room (North)

A wooden bed with two pillows, a wall-mounted lamp, and a framed picture on the wall.

Double Room (North)

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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  • Breakfast included
  • Pet friendly
  • Free WiFi
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4.8 out of 5, Exceptional, 1,001 reviews
$262 nightly
The price is $282
Aug 30 - Aug 31
Total with taxes and fees
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About the neighborhood

Zermatt

When you stay at Hotel Excelsior in Zermatt, you'll be near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and 3 minutes by foot from Zermatt - Furi. .This hotel is 0.1 mi (0.1 km) from Zermatt-Furi Gondola and 0.1 mi (0.1 km) from Zermatt–Sunnegga Funicular.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 3 min walk - 0.2 miles
  • Furi - Riffelberg - 3 min walk - 0.2 miles
  • Matterhorn Museum - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Le Petit Royal - ‬3 min walk
  • ‪Restaurant du Pont - ‬4 min walk
  • ‪Golden India - ‬4 min walk
  • ‪Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Whymper-Stube - ‬4 min walk

About this property

Hotel Excelsior

Hotel Excelsior offers 25 accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 25 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Enjoy a satisfying meal at Restaurant La Ferme serving guests of Hotel Excelsior. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Restaurant La Ferme - Onsite restaurant. Open daily.
Restaurant Luna - Onsite restaurant. Open daily.
Ex Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/airplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 261 reviews
Rating 8 - Good. 58 out of 261 reviews
Rating 6 - Okay. 11 out of 261 reviews
Rating 4 - Poor. 1 out of 261 reviews
Rating 2 - Terrible. 1 out of 261 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Ajit

Liked: Cleanliness
The staff could be more friendly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel kept clean, did not have a Matterhorn view I was in the back side but still a great view of the lower city. Room nice and comfy with a warm down blanket. It's nice to plopen the window at night and catch the cool Alpine breeze. You can faintly hear the river below and you fall fast asleep.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Room was spacious and had a balcony view of the Matterhorn.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Right in the area you want to be with a great view of the Matterhorn!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place in Zermatt. Amazing staff, great hotel.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Maximilian

Liked: Cleanliness, amenities, property conditions & facilities
We loved it! Will be back again.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025
Verified review

6/10 Okay

OFELIA

Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept small hotel with excellent breakfast buffet.
Stayed 3 nights in Apr 2023
Verified review

6/10 Okay

Shayan

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025
Verified review

8/10 Good

Minjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, lovely breakfast, highly recommend.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and attentive.
Stayed 8 nights in Jan 2025
Verified review

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.
Stayed 1 night in Sep 2025