The start to the stay fortunately did not set the tone!! When I had look on the map when choosing the hotel I saw there was parking adjacent to the hotel. This was far from reality!! The carpark site was under construction!
I went into the reception and 2 paper were thrust at me. These were directions to a carpark in a city I didn’t know. One also had a 20% discount. No explanation as to how to use the voucher.
Eventually we found the carpark. It was full we then had to go through a very convoluted system ( many streets were shut off, many diversions!)
once found, we realised there was no way of using the voucher as it required pre booking! The man at the carpark then gave instructions of how to get to the hotel. Streets were blocked off and it was raining.
My husband and I suffer from arthritis and found it very painful to walk what ended up being a traumatic route, dragging our cases and carrying bags.
It took a full hour from being in reception to returning to reception for a journey, we were assured, would only take “10 minutes tops”.
We arrived hot, bothered and very flustered!! Not the best way to begin a weekend away.
The receptionists basically said this happened often. We said, had we been warned, or had we had the suggestion to leave the luggage it would have been much easier.
Having said all that we did have a good stay but we feel forewarning would have been very helpful. Perhaps you could prevent further anxiety for future customers by doing so!