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InterContinental Yokohama Grand by IHG

4.5 star property

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Photo gallery for InterContinental Yokohama Grand by IHG

Exterior
Minibar, in-room safe, desk, laptop workspace
Room service - dining
Exterior
Hot tub, body treatments, aromatherapy, body wraps, body scrubs

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Bar
$125
$113 nightly
$125 total
Jan 7 - Jan 8, 2026

Explore the area

View in a map
1-1-1 Minatomirai, Nishi-Ku, Yokohama, Kanagawa-ken, 200-8522
  • Place, Yokohama Cosmo World
    ‪3 min walk‬
  • Place, Pacifico Yokohama
    ‪5 min walk‬
  • Place, Landmark Tower
    ‪8 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Premium Room, 2 Twin Beds, City View (High Floor)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds, City View (High Floor)

9.4 out of 10
Exceptional
(17 reviews)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Harbor View (High Floor)

Premium Room, 2 Twin Beds, Harbor View (High Floor) | Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds, Harbor View (High Floor)

9.0 out of 10
Wonderful
(17 reviews)
  • 409 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, City View

Premium Room, 2 Twin Beds, City View | Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds, City View

9.4 out of 10
Exceptional
(44 reviews)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

9.0 out of 10
Wonderful
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Harbor View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Harbor View

9.0 out of 10
Wonderful
(4 reviews)
  • 334 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Harbor View

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Harbor View

9.8 out of 10
Exceptional
(11 reviews)
  • 409 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Cosy)

Minibar, in-room safe, desk, laptop workspace

Room (Cosy)

9.6 out of 10
Exceptional
(5 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(6 reviews)
  • 320 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Club Lounge Access, Harbor View (High floor)

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Club Lounge Access, Harbor View (High floor)

8.0 out of 10
Very good
(3 reviews)
  • 409 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Club Lounge Access, City View (High floor)

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Club Lounge Access, City View (High floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Harbor View

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds, Harbor View

9.4 out of 10
Exceptional
(127 reviews)
  • 409 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, Club Lounge Access, City View (High floor)

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds, Club Lounge Access, City View (High floor)

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Panoramic View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Panoramic View)

10.0 out of 10
Exceptional
(2 reviews)
  • 904 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Club Lounge Access, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Club Lounge Access, City View

  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Club Lounge Access, Harbor View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds, Club Lounge Access, Harbor View

  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds, Harbor View

Junior Suite, 2 Twin Beds, Harbor View | Living area | 32-inch TV with satellite channels, offices

Junior Suite, 2 Twin Beds, Harbor View

8.0 out of 10
Very good
(2 reviews)
  • 818 sq ft
  • 1 bedroom
  • Harbor view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, Club Lounge Access, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds, Club Lounge Access, City View

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Club Lounge Access, Harbor View

Club Room, 1 King Bed, Club Lounge Access, Harbor View | Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, Club Lounge Access, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Panoramic View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Panoramic View)

10.0 out of 10
Exceptional
(1 review)
  • 904 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Club Lounge Access, Harbor View (High floor)

Club Room, 2 Twin Beds, Club Lounge Access, Harbor View (High floor) | Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds, Club Lounge Access, Harbor View (High floor)

  • 409 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Harbor View (High Floor)

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Harbor View (High Floor)

  • 334 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Harbor View (Walk-In Shower)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Harbor View (Walk-In Shower)

9.4 out of 10
Exceptional
(13 reviews)
  • 409 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Harbor View (High Floor)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Harbor View (High Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • 409 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Harbor View (High Floor, Walk in Shwr)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Harbor View (High Floor, Walk in Shwr)

  • 409 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Accessible

Room, 2 Twin Beds, Accessible | Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds, Accessible

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, City View (Walk-In Shower)

Combined shower/tub, rainfall showerhead, free toiletries, hair dryer

Premium Room, 2 Twin Beds, City View (Walk-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, City View (High Floor, Walk in Shwr)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds, City View (High Floor, Walk in Shwr)

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, City View (High Floor)

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, City View (High Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View (High Floor)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, City View (High Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Cosy)

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Cosy)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room (Upgraded)

Minibar, in-room safe, desk, laptop workspace

Premium Room (Upgraded)

  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Yokohama

With a stay at InterContinental Yokohama Grand by IHG, you'll be centrally located in Yokohama, just a 5-minute walk from Pacifico Yokohama and 13 minutes by foot from Anpanman Museum. .This luxury hotel is 0.7 mi (1.1 km) from Red Brick Warehouse and 1.2 mi (2 km) from Tokyo Bay.

What's nearby

  • Yokohama Minato Mirai Hall - 2 min walk - 0.1 miles
  • Yokohama Cosmo World - 3 min walk - 0.2 miles
  • Pacifico Yokohama - 5 min walk - 0.3 miles
  • Cupnoodles Museum - 5 min walk - 0.3 miles
  • Landmark Tower - 8 min walk - 0.4 miles

Getting around

  • Minatomirai Station - 6 min walk
  • Sakuragicho Station - 12 min walk
  • Haneda Airport (HND) - 29 min drive

Restaurants

  • ‪マクドナルド - ‬3 min walk
  • ‪CAFÉ de CRIÉ - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪ドトールコーヒーショップ - ‬3 min walk
  • ‪カフェ トスカ (CAFE Tosca) - ‬1 min walk

About this property

InterContinental Yokohama Grand by IHG

Luxury hotel with 4 restaurants and a full-service spa
InterContinental Yokohama Grand by IHG offers 594 accommodations with minibars and safes. Premium satellite television is provided. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the swimming pool, health club, or hot tub.

Spa Bay Window has 5 treatment rooms. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 594 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Ocean Terrace, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
Ocean Terrace - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner.
Nadaman - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Karyu - Overlooking the ocean, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Azur - This restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Marine Blue - Overlooking the ocean, this lobby lounge serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (JPY 2,100 per night)
  • Secured, covered valet parking on site (JPY 2,100 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; JPY 4,200 for adults and JPY 2,100 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Azur
  • Karyu
  • Marine Blue
  • Nadaman
  • Ocean Terrace

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • No housekeeping service
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot tub
  • In-room massages
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 31 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 10000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 4200 for adults and JPY 2100 for children
  • Covered self parking fee: JPY 2100 per night
  • Covered valet parking fee: JPY 2100 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, or hot tub
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

InterContinental Hotel Yokohama Grand
InterContinental Yokohama Grand
Yokohama Grand InterContinental
Inter Continental Hotel Yokohama
Inter Continental Yokohama
Intercontinental Yokohama Grand Hotel Yokohama
Yokohama Inter-Continental
InterContinental Yokohama Grand Hotel
InterContinental Grand
InterContinental Yokohama Grand
InterContinental Yokohama Grand by IHG Hotel
InterContinental Yokohama Grand an IHG Hotel
InterContinental Yokohama Grand by IHG Yokohama
InterContinental Yokohama Grand by IHG Hotel Yokohama

Reviews

InterContinental Yokohama Grand by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 846 out of 1268 reviews
Rating 8 - Good. 292 out of 1268 reviews
Rating 6 - Okay. 77 out of 1268 reviews
Rating 4 - Poor. 29 out of 1268 reviews
Rating 2 - Terrible. 24 out of 1268 reviews

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful hotel in great location. Breakfast was wonderful and the hotel is very clean and comfortable. Wonderful view
Stayed 1 night in Sep 2025

10/10 Excellent

DANH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 10 nights in Aug 2025

10/10 Excellent

Takakazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Tomomi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ご飯はビュッフェか和定食か選べるので連泊しても飽きず、旅行の食い倒れで胃腸が疲れていてもお粥で美味しくケアできるのが助かります。 ギフトショップもあって、ケーキやパン、定番やオリジナルのお土産が買えるのも楽しいです。
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great choice for an amazing view of the harbor and downtown Yokohama from one of the suites. The bathtub and shower with a view of the harbor were beyond amazing. It was fairly easy to walk to some of the main harbor-area attractions.
Stayed 1 night in Aug 2025

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Yoshikazu, Katsushika

Stayed 1 night in Jul 2025

10/10 Excellent

Jasmine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, very attentive staff and extremely orderly! Loved it, we will definitely be back
Stayed 5 nights in Jul 2025

10/10 Excellent

Chieko Knox, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pre cruise stay

Harbour View room was large and very clean. Bed a little hard for my liking
Stayed 3 nights in Jul 2025

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the lication
Stayed 3 nights in Jul 2025

10/10 Excellent

Susanna, San Antonio Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire Staff is friendly and helpful. Just minutes away walking to Yokohama Metro Station and mall and steps from the most fun experiences in the city. I highly recommend
Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning again

Stunning hotel, have stayed there before. Excellent location, excellent staff
Stayed 1 night in Jul 2025

10/10 Excellent

Neal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Kelly

Stayed 2 nights in Jul 2025

10/10 Excellent

SIU WAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Sophie

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 9 nights in Jun 2025

10/10 Excellent

Bulathsinghe

Traveled with partner
Liked: Cleanliness
Quality clean and spacious room with friendly helpful staff and the location of the hotel is very convenient
Stayed 2 nights in Jul 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property
Stayed 2 nights in Jul 2025

2/10 Terrible

Julius

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but the facility was in severe decline and customer service was not inviting. The front desk was confrontational at check in and I made no further effort to address other issues. I purchased the room with breakfast for three (me, wife and child of 10yrs). When I made reservations the app was not functioning in the location, so I went with a third party reservation. The reciept from the third party was very specific and clear about what I purchased. Still, I had to pay additional because the child was over 3 years old. The sink in our room was leaking badly and the floor was very slippery. Rug/Carpet was thread bare. Breakfast was ok, but not a large selection. There was no noodle selection and the rice was cold. Also, Breakfast doesn’t open until 7am. There was no coffee or tea selection otherwise, except in the room which had a odd slow drip pouch cartridge that required about 20 steps just to get a cup of coffee. I was not impressed for over $400 + breakfast cost per night.
Stayed 2 nights in Jun 2025

8/10 Good

Robin, NANAIMO

Liked: Cleanliness, amenities, property conditions & facilities
Great location within walking distance of the cruise port. Very good amenities and staff were most helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Viorel

Stayed 8 nights in Jun 2025