Firstly, it was super confusing and difficult to get all of the combinations to the locks for the keys to the apartment; took nearly an hour to get in touch with someone as the check-in link that was sent to me would constantly result in a "room not ready" message and I'd have to start over with the check-in process. After 3 fails I tried to look for an email or phone number on the sight and again, difficult to find. I finally found an email and a representative (Jenny) finally contacted me via Whatsapp. After several messages, I was given the combination to the lock boxes for the apartment key. After lugging 2 check-in bags up 3 flights of stairs, I finally entered the apartment only to find the bed undone and a towel on the bathroom floor. To make matters worse, the amenities listed AC, but there was none, only an oscillating fan. I contacted Jenny via Whatsapp and she offered to move us to a nearby apartment (10 mins. Walking); agreed. Got the codes for the apartment keys and this apartment was ready. The place was great, other than the spiral staircase, which is very narrow, so be prepared for a work out. Again, no AC, but with an the windows open, the entire place cools down nicely. The only problem we had was there was only 1 roll of toilet paper and others could not b found. Reached out to Jenny again, but there was no one available to come and provide more rolls; I ended up going to the convenient store the next morning and but a pack (Jenny had offered to reimburse).