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Comfort Suites Hanes Mall

2.5 star property

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Photo gallery for Comfort Suites Hanes Mall

Pillowtop beds, desk, laptop workspace, blackout drapes
Suite, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Lobby
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$107
$95 nightly
$107 total
Total with taxes and fees
Feb 12 - Feb 13

Explore the area

View in a map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪7 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪2 min drive‬
  • Place, Novant Health Medical Park Hospital
    ‪3 min drive‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(85 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(115 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(48 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

Suite, Multiple Beds, Non Smoking (Upgrade) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (Upgrade)

8.4 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Best Western Plus Hanes Mall Hotel
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 1,000 reviews
$77 nightly
The price is $88
Jan 26 - Jan 27
Total with taxes and fees
Best Western Plus Hanes Mall Hotel

About the neighborhood

Winston-Salem

With a stay at Comfort Suites Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Wake Forest University and Wilkes Regional. .This hotel is 0.8 mi (1.3 km) from Hanes Mall and 1.6 mi (2.6 km) from Novant Health Medical Park Hospital.

What's nearby

  • Hanes Mall - 7 min walk - 0.4 miles
  • Wilkes Regional - 11 min walk - 0.6 miles
  • Adventure Landing Winston-Salem - 15 min walk - 0.8 miles
  • Novant Health Forsyth Medical Center - 2 min drive - 1.7 miles
  • Novant Health Medical Park Hospital - 3 min drive - 1.9 miles

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪The Cookie House - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Golden Corral - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬14 min walk

About this property

Comfort Suites Hanes Mall

Hotel in Winston-Salem with free breakfast and a 24-hour fitness center
Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed, and all rooms are furnished with double sofa beds. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Winston-Salem? This hotel has 947 square feet (88 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 947 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1000 reviews
Rating 8 - Good. 230 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Kawanna

Business traveler
Liked: Staff & service, property conditions & facilities

Affordable but wouldn't stay again

While everything looked clean, there was a roach in my bathroom! I checked the rest of the room and didn't see anything else, but that creeped me out. Walls are very thin - you can hear people talking in their room, in the hallway, walking. Breakfast was about what you would expect though they didn't label the food so no clue what kind of sausage they were serving, what kind of muffins, etc. Two of the desk attendants were very friendly. Not an easy location to get to and didn't feel safe in terms of the other housing that shares the space - there were people hanging around outside watching the parking lot.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast needs to get a different menu opinions.
Stayed 1 night in Oct 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently just off the hwy. Reasonable rates. Outback is practically in the parking lot, so supper is convenient.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Logan

Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

8/10 Good

Bruce, Lake Junaluska

Traveled with partner
Liked: Cleanliness, staff & service
. .
Stayed 3 nights in Oct 2025

10/10 Excellent

Carly

Stayed 1 night in Sep 2025

10/10 Excellent

Karolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Fredia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was good. The biscuits would fall apart but overall good. The heat didnt work in the room when it would get cold at night. Overall though i loved the hotel. Staff was amazing
Stayed 7 nights in Oct 2025

10/10 Excellent

DL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Paula

Stayed 1 night in Sep 2025

4/10 Poor

Shubha Prada

Stayed 1 night in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 4 nights in Oct 2025

2/10 Terrible

DL

Stayed 1 night in Sep 2025

4/10 Poor

Mariana

Stayed 2 nights in Sep 2025

10/10 Excellent

Theodore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean rooms. Very clean hotel and a good breakfast in the morning. I really enjoyed my stay here. I’m traveling with my sprinter van business and I booked room here after the load was delivered. The next day my dispatch company was not ready for me another load by checking out. I explained my situation to the manager and he allowed me to sit in the lobby until I got my next load or get another room . That was very important to me. If I’m ever in this area again, I’ve found a good place to stay. Thank you for your hospitality.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms, friendly staff. Wish you had water bottle filling stations
Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was quiet, clean and the staff was wonderful.
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our stay at Comfort was below average.. I would’ve expected nothing less coming from a hotel chain like this but they could’ve least tried a little harder. The hotel room itself reeked of cigarettes and the furniture felt damp the second we sat down. We tried to prevent the smell by letting in some fresh air but the windows didn’t open, not that it would’ve helped that much considering how poor our view of a run down pool was. For the amount of money we payed for two nights, it was extremely disappointing. The service was fine but it’s safe to say we would think twice before returning another time.
Stayed 2 nights in Sep 2025

6/10 Okay

Angela

Business traveler
Liked: Cleanliness, property conditions & facilities

3

Parking was very safe, limited parking space. I order a stand size king bed with a pull out sofa. But when I checked in I wasn't informed it was a handicap room. Contacted the front desk. A lady answered the phone. I told her about the room she was very unprofessional. By saying that what I purchased and I didn't pay that much for the room. So unprofessional. I told her it doesn't matter how much a person pays. They should get what they ordered. I reported to the gentleman this morning and he knew who I was talking about. He said multiple had the same issues with the rooms mixed ups. Know customer should ever be disrepected know what they pay or who they book through. I will not recommend this hotel to any of my collagues due the unprofessional staff. My first and last time booking there.
Stayed 1 night in Sep 2025

10/10 Excellent

Jerry

Stayed 1 night in Sep 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Benjamin

Stayed 1 night in Sep 2025