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Comfort Suites Hanes Mall

Property class: 2.5

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Photo gallery for Comfort Suites Hanes Mall

A hotel room with a bed, desk, chair, sofa, TV, and a framed picture on the wall.
A reception area with a counter, a refrigerated display case, and a door leading outside.
A spacious dining area with wooden cabinets, a long counter with various food items, and blue upholstered chairs.
A spacious lobby with multiple seating areas, a flat-screen TV mounted on a textured wall, and large windows providing natural light.
A hotel room with a sofa, a small round table, a chair, a lamp, and framed pictures on the wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
The current price is $107
$95 nightly
$107 total
Total with taxes and fees
Sep 20 - Sep 21

Explore the area

View in a map
200 Capitol Lodging Ct, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪15 min walk‬
  • Place, Adventure Landing Winston-Salem
    ‪2 min drive‬
  • Place, Wake Forest University
    ‪12 min drive‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪13 min drive‬

Room options

View all photos for 1 King Bed, Suite, Nonsmoking

A hotel room with a bed, two bedside lamps, a nightstand, and a door.

1 King Bed, Suite, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 King Beds, Suite, Nonsmoking, Upgrade

A hotel room with a large bed, two bedside tables with lamps, a red throw blanket, a patterned armchair, and framed pictures on the wall.

2 King Beds, Suite, Nonsmoking, Upgrade

  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for 2 Queen Beds, Suite, Nonsmoking

A hotel room with two beds, a nightstand with a lamp, and a telephone.

2 Queen Beds, Suite, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a sofa.

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(95 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a TV, a desk, and a window with curtains.

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(135 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a small table.

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(58 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking (Upgrade)

A hotel room with a bed, a desk with a chair, a sofa, and a small table.

Suite, Multiple Beds, Non Smoking (Upgrade)

8.4 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Exterior
Best Western Plus Hanes Mall Hotel
Winston-Salem
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 1,004 reviews
$82 nightly
The price is $92
Sep 1 - Sep 2
Total with taxes and fees
Best Western Plus Hanes Mall Hotel

About the neighborhood

Winston-Salem

When you stay at Comfort Suites Hanes Mall in Winston-Salem, you'll be in the business district, within a 15-minute drive of Hanes Mall and Wake Forest University. .This hotel is 1 mi (1.7 km) from Wilkes Regional and 1.6 mi (2.6 km) from Novant Health Medical Park Hospital.

What's nearby

  • Hanes Mall - 15 min walk - 0.8 miles
  • Adventure Landing Winston-Salem - 2 min drive - 1.7 miles
  • Old Salem - 6 min drive - 5.0 miles
  • Winston Salem State University - 7 min drive - 6.7 miles
  • Wake Forest University - 12 min drive - 6.4 miles

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 28 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Golden Corral - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬14 min walk
  • ‪The Cookie House - ‬4 min drive

About this property

Comfort Suites Hanes Mall

Comfort Suites Hanes Mall offers 80 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed, and all rooms are furnished with double sofa beds. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Winston-Salem? This hotel has 947 square feet (88 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 947 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Doors are locked from 11 PM until 7 AM. Guests arriving within those hours must ring the doorbell at the hotel entrance in order to check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 2 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Service fee: USD 2.26 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 23 to September 07
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hanes Mall
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Hotel Winston-Salem
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel
Comfort Suites Hanes Mall Winston-Salem
Comfort Suites Hanes Mall Hotel Winston-Salem

Comfort Suites Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1013 reviews
Rating 8 - Good. 216 out of 1013 reviews
Rating 6 - Okay. 107 out of 1013 reviews
Rating 4 - Poor. 30 out of 1013 reviews
Rating 2 - Terrible. 42 out of 1013 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean the rooms were very comfortable
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Judson

Liked: Cleanliness, staff & service
Staff was friendly and engaging.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel. Clean and easy parking.
Stayed 1 night in May 2026
Verified review

8/10 Good

Kathi

Liked: Cleanliness, staff & service, amenities
We had ants around and on the desk area, and the shower drained very slowly, but overall the room was good and the hotel was nice. We would stay there again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Navi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed very comfortable, front desk clerk was very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great desk staff Paul and the lady who does breakfast
Stayed 1 night in May 2026
Verified review

8/10 Good

DONNIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean as well as the bathroom. The staff were all very friendly and helpful. Breakfast was good as well.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good location. The rooms are clean. But the beds are not the best, and the pillows were terrible.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ron

Spacious comfortable room, great bed, and pleasant staff.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. Parking was easy and the location was perfect for the Winston- Salem area. I enjoyed the breakfast... especially the waffles.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! Breakfast was plentiful and fresh. Staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Tamara

Liked: Cleanliness, amenities, property conditions & facilities
Great staff- clean room- great location
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
Good comfortable stay, will recommend
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has simple options that made for my usual meal. I slept very well after a very long day. I plan to go back on my next visit to see family.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Yadira

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, exelent service, great breakfast and the employees.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Tyressa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant especially the woman who ran the breakfast buffet. They kept our room clean when our 4 sons messed it up everyday. They could have better laundry service options, just 1 washer 1 dryer in the main floor. Great location next to everything. Wish the pool was open, it’s only seasonal.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Paige

Nothing fancy by any stretch but very clean. Freshly mopped in main lobby daily and cleaning in the rooms were great! Breakfast was fine. Lots of hot options. Same thing served all three mornings. The property is dated but the cleanliness is what matters most to us and this checked the boxes for us in that category!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Continental Breakfast. Large rooms. Good hot shower.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Rachel

Liked: Property conditions & facilities
Spacious room, with good breakfast options.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all around.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Jeremy

Liked: Staff & service
If you just need a place to stay for a night it'll do. Kenny the receptionist was very polite and professional.
Stayed 1 night in Mar 2026