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Castle Hotel Windsor

Property class: 4

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Photo gallery for Castle Hotel Windsor

A historic hotel with a classic facade, multiple windows, and a balcony with decorative railings.
A room with a round table, red chairs, potted plants, a framed picture on the wall, and a lamp.
A bar area with stools, a bartender, and a variety of bottles and glasses.
A grand staircase with a checkered floor, leading to an upper level.
A modern living room with sofas, a coffee table, and a bookshelf filled with books and plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
The current price is $217
$181 nightly
$217 total
Total with taxes and fees
Oct 29 - Oct 30

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Guildhall
    ‪1 min walk‬
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, Theatre Royal
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

A hotel room with a bed, a desk with a lamp, a chair, and a wardrobe.

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(13 reviews)
  • City view
  • 247 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Room

Superior Double Room, 1 Queen Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

A neatly made bed with floral pillows, a lamp, and a bottle on a bedside table.

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.8 out of 10
Exceptional
(11 reviews)
  • City view
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk with a lamp, a chair, and a wardrobe.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 236 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View (Heritage Twin)

A hotel room with two beds, a chair, a table, and a lamp.

Superior Room, 2 Twin Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View (Classic - 1 Queen bed)

A bed with a wooden headboard, two decorative pillows, and two bedside lamps.

Standard Room, 1 Queen Bed, City View (Classic - 1 Queen bed)

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds (Park Wing Twin)

A hotel room with two beds, a desk, chairs, a painting, and a window.

Superior Room, 2 Twin Beds (Park Wing Twin)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Classic room with sofa - 1 Queen bed)

A hotel room with a bed, a sofa, a small table, a lamp, and a painting on the wall.

Standard Room, 1 Queen Bed with Sofa bed, City View (Classic room with sofa - 1 Queen bed)

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite - 1 Super King bed)

A hotel room with a large bed, a desk, a chair, and a wall-mounted lamp.

Suite, 1 King Bed, City View (Mews Suite - 1 Super King bed)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Junior Suite)

A hotel room with a large bed, two armchairs, a desk with a coffee maker, and a chandelier.

Deluxe Room, 1 King Bed, City View (Junior Suite)

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Room

Standard Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

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The price is $174
Nov 1 - Nov 2
Total with taxes and fees
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About the neighborhood

Windsor

A stay at Castle Hotel Windsor places you in the heart of Windsor, within a 10-minute walk of Windsor Castle and River Thames. .This luxury hotel is 2.5 mi (3.9 km) from LEGOLAND® Windsor and 6.7 mi (10.8 km) from Ascot Racecourse.

What's nearby

  • Windsor Guildhall - 1 min walk - 0.0 miles
  • Windsor Castle - 2 min walk - 0.1 miles
  • Windsor Royal Shopping Centre - 3 min walk - 0.2 miles
  • Theatre Royal - 3 min walk - 0.2 miles
  • St. Georges Chapel - 3 min walk - 0.2 miles

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Station A Station - 13 min drive
  • Heathrow Airport (LHR) - 22 min drive

Restaurants

  • ‪The King and Castle (Wetherspoon) - ‬3 min walk
  • ‪The Horse & Groom - ‬1 min walk
  • ‪The Ivy Windsor - ‬2 min walk
  • ‪Caffè Nero - ‬3 min walk
  • ‪The Carpenters Arms - ‬1 min walk

About this property

Castle Hotel Windsor

Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Stay in one of 108 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. This hotel also features discounted use of a nearby fitness facility and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's bar/lounge, Penningtons bar, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Windsor? This hotel has 893 square feet (83 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Penningtons bar - This bar serves lunch and dinner. Open daily.
Penningtons - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Afternoon tea
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Penningtons
  • Penningtons bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (893 square feet of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Renewable energy used
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1005 reviews
Rating 8 - Good. 213 out of 1005 reviews
Rating 6 - Okay. 78 out of 1005 reviews
Rating 4 - Poor. 24 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel very well located for the castle 100m walk distance
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay very helpful staff and very clean we look forward to are next visit
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel were so amazing The location of the hotel is fabulous
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel central to everything
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though going through renovations - rooms were large , staff was extremely helpful and adjustments made to our reservation were upgraded to accommodate the renovations- perfectly located across from castle, shopping and restaurants.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veey classy hotel. The included breakfast was wonderful!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Dave who took our bags, to the cheerful, efficient desk staffer, to the beautifully appointed facilities, this was a great stay. And it was the perfect waking distance from the castle.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of Windsor, a couple of minutes walk from the hotel. The staff were very friendly and helpful. I would definitely stay there again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, great location, clean rooms. Staff were super friendly. Great place to stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is beautiful and the staff is wonderful. Looking forward to breakfast!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we stay here and it was lovely. Clean and comfortable rooms. Would definitely recommend
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was undergoing renovations when we stayed, but that didn't impact is at all. Great location, rooms are clean and large, staff was really helpful. Not handicap accessible, as there were several small flights of stairs, which is common in Europe.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel went above and beyond. It was such a wonderful stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely hotel and great location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities great Staff exceptional
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great breakfast and very friendly staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room very clean and really efficient service
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff went the extra mile Nice room very clean with good amenities Work was going on so some facilities out of use but everything else was great and the location is ideal
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, but no elevator.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a birthday stay in Windsor and it was perfect. The location of the hotel means everything you’ll want to see is within easy walking distance. The hotel was easy to reach via car and had plenty of parking spaces; parking is charged. The staff at the hotel were also lovely. Overall if you’re considering booking this hotel for a stay in Windsor I’d give it a 5 out of 5.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Even though there is significant building work being conducted this did not detract from our stay. We were attending the Royal Marines presentation of new colours at the castle and so the location was brilliant for us. The staff were helpful and the day we took breakfast in our room it was excellent.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Excellent Hotel
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. The rooms were spotless and the staff were excellent.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was overly helpful and friendly. We felt very welcomed. Very nice amenities in the room: selection of drinks, soaps and lotion, cookies. Great location across from the castle. Remodeling was taking place during our visit. It was not disruptive, just needed to use alternative entry to the hotel.
Stayed 1 night in Jun 2026