The resort itself is very pretty and clean, but my stay at The Rif Mangrove was disappointing from start to finish. The reviews seemed so promising, yet my experience was the complete opposite. My room wasn’t filthy but it wasn’t properly cleaned either. There were hair strands in the shower and an old envelope Ifrom the previous guest. Housekeeping skipped turndown service on my second day, even after I asked them to return later.
Service was the biggest problem. Upon arrival, one helped me with my luggage and when I had asked about certain areas on the resort no one could explain where anything was. Staff at the buffet were not welcoming and never checked in to see if I needed anything. I was acknowledged by staff for the first time on my last day, and I think it’s only because a media team happened to be there. Ordering drinks at the bar was frustrating because I was met with attitude. The dinner reservation system was a mess. On day 2, the staff member for reservations was out sick, and we weren’t informed until after booking time had already started. The website barely worked. It shouldn’t have been hard to accommodate one person, but I got a reservation after the bartenders Kevin & Tahir noticed my frustration.
The buffet food was mostly cold, room service was limited with a $15 charge, the WiFi constantly cut out, and renting a car on-site was impossible. I know others may have had better experiences, but this stay ruined the vibe of my trip. I would not return.