We had to check in early around 10:30 am and paid off cash for our four nights stay. It was two families and a sitter. We were accommodated, bags kept safe, pool and other facilities were made available until room was ready. That was appreciated. We're told it would be ready at about 3:00pm. That didn't happen! I booked three rooms and requested 2 rooms with double beds and one with a king sized bed. Two rooms were made available around 4:00pm, one with the king sized bed and the other with the double beds. So myself and family along with sitter occupied the room with the king bed and the other family took the double beds. I was told that the third room will be ready later. That happen until 5:00pm and it had one king size bed! Upon enquiries I was told there is none other on the same floor, we would have to settle for another floor! How can that be! I specifically requested particular rooms to accommodate the persons involved, only to be told otherwise! How can myself, wife and two kids be comfortable on a king sized bed! The only solution we had to accept in order for us to be on the same floor and close by, was a roll on bed! It was very small and very low and very uncomfortable! We had to accept that! The linens on my bed was unclean! We saw lipstick stains on it the second night. I thought the linens would have been changed but we had no clean linens the entire four nights! It was never changed!!!! The housekeeping persons also used the towels to clean the bathroom floor
Pros: The kids enjoyed the pool!
Cons: Person requests with regards to the rooms location and type of beds. Enough towels for occupants. Clean linens!!!! Should be changed every 2 nights.
Location: Location was good, beach was on location. Mall and city 7 minutes away.