When we entered the property, the first thing we smelled was urine. The hallway bathroom had not been flushed, needless to say not a pleasant welcome. The kitchen walls had been scraped and scarred, not sure how long that had been present. Trash in the garage was overflowing. We sent pictures to the hosts who told us that they would take care of it, saying that that is not how they usually run things, and said “we will make it right“, thinking we would get a partial refund, but nothing of the sort occurred. We have a rental property ourselves, and understand the meaning of customer service. We also had an incident where two adults were knocking on the door on our last night; we texted the owners, but they texted back that they were just kids in the neighborhood, but this was not the case. We are extremely disappointed in yhe overall experience.