First, upon arrival, we could not get the room we originally booked because it was overbooked. The lady at the desk was very nice and offered up an extra room because of the inconvenience otherwise the room we could get had a sofa bed and we could still sleep the 4 of us so that’s what we decided on. The problem now, we could not get extra pillows at that time for the sofa bed, we had to wait but we had a concert to get to so we figured we would get them when we returned. The room itself was terrible but the floors were gross with stains that looked like old dog poo. There was only 2 towels and a teeny shampoo and conditioner mix. When we returned from the concert, we called the desk and although the women I spoke too was very nice, they had no extra pillows for my 2 teens that were sleeping on the sofa bed, so I had to give them 2 out of the 4 we had on the regular bed. These pillows were very flat and I had the worst sleep I’ve ever had in a hotel because of this. I had the worst headache and neck ache from trying to sleep so flat. I was able to get 2 extra towels and an extra shampoo so at least that worked out. The TV did not work, no signal and the remote would not allow me to turn it off even though the batteries seemed to be working. The WiFi was terrible. There was broken up crackers and old food in the hallway outside our room that was there when we checked in and also the next day when we left in addition other food crumbs in the halls both days. I won’t stay again.