I don’t think I’ve ever had such a terrible experience at a hotel. Prior to check in, we received a call from customer service, and I could not understand the representative. The connection was horrible, we finally figured out that she was saying that the air conditioning was not working. We decided to take the room anyway because it was a cool night. When we got there the link to check did not work. They sent a link by a private number, and I did not recognize it. So I did not want to register my credit card with them. So we had to call back, and it was so frustrating. Because I cannot understand anything. The customer service person was saying. Finally, they gave us a code to get in the room. When we left, I checked the code to make sure we could get back in the room and we were locked out. I called back again and they needed my ID photo, but my ID was locked in the room. It was a nightmare. Luckily, the cleaning staff helped us out. Later,we couldn’t find parking when we got home after dinner. The room was adequate, but the door to the bathroom did not close. I also believe that they have cameras in the room because she mentioned on the phone that I should not turn the air conditioner off. I have no idea how they knew. I had turned the air conditioner off. The hero of the whole situation was the cleaning staff who helped us deal with our problems. She was great.