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Sugar Mill hotel

Property class: 4

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Photo gallery for Sugar Mill hotel

A table set with two plates of food, two wine glasses, and a vase of flowers, overlooking a body of water.
An aerial view of a resort with a swimming pool, palm trees, and multiple buildings.
A beach view through a circular window, with a clear sky and ocean.
A poolside area with lounge chairs and umbrellas, surrounded by palm trees.
A bar area with a wooden counter, bar stools, and a view of the ocean.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
main street, West End, Tortola
  • Place, Little Carrot Bay
    ‪1 min walk‬
  • Place, Great Carrot Bay
    ‪1 min walk‬
  • Place, Apple Bay
    ‪6 min walk‬
  • Airport, Tortola (EIS-Terrance B. Lettsome Intl.)
    ‪31 min drive‬

Room options

View all photos for DeLuxe Studios

A hotel room with a bed, a dining table with chairs, a ceiling fan, a mirror, and a dresser.

DeLuxe Studios

10.0 out of 10
Exceptional
(14 reviews)
  • Sea view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Tiffany Prestige

A balcony with a view of the ocean, wicker furniture, and a glass table with a vase of flowers.

Tiffany Prestige

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Breakfast included
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Aug 25 - Aug 26
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About the neighborhood

West End

Located in West End, Sugar Mill hotel is a 1-minute drive from Apple Bay and 6 minutes from Sage Mountain National Park. .This spa hotel is 2.7 mi (4.4 km) from Smuggler's Cove Beach and 6 mi (9.7 km) from Tortola Cruise Ship Port.

What's nearby

  • Little Carrot Bay - 1 min walk - 0.0 miles
  • Great Carrot Bay - 1 min walk - 0.1 miles
  • North Shore Shell Museum - 1 min walk - 0.1 miles
  • Apple Bay - 6 min walk - 0.3 miles
  • Tortola Cruise Ship Port - 16 min drive - 6.4 miles

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive

Restaurants

  • ‪Beans - ‬11 min drive
  • ‪Botella - ‬11 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • Skinny Legs
  • ‪Climax On The Hill - ‬8 min drive

About this property

Sugar Mill hotel

Sugar Mill hotel offers 12 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.
Make yourself at home in one of the 12 air-conditioned rooms featuring kitchenettes with refrigerators and espresso makers. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. 42-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 3 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. Free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 10:00 AM.
Sugar Mill hotel has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Sugar Mill hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 64 out of 75 reviews
Rating 8 - Good. 7 out of 75 reviews
Rating 6 - Okay. 2 out of 75 reviews
Rating 4 - Poor. 0 out of 75 reviews
Rating 2 - Terrible. 2 out of 75 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The selection of eggs Benedict was great!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Fred

Liked: Amenities
Amazing staff, great location and the food was the best we found on the island.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

SARA A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel with the most amazing breakfast you won’t believe. We enjoyed three dinners during our stay and all were sublime. Restaurant view at sunset is unbeatable. We loved our suite 101 with the outdoor shower. Rupert is always at your service with a smile. Book it.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness
Fabulous service, food and location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite small boutique resorts!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Highly recommend! Gorgeous property, great staff, amazing food. Looking forward to next time!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Pamela Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Jeffrey

I had an excellent stay at sugar mill resort. The staff was more than accom
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, personal touches throughout, exquisite location
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Dayanara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience perfection. ​Our stay at Sugar Mill was incredible. The room was perfect, offering stunning sunrise and sunset views that were the highlight of our mornings and evenings. Rupert and Andrea were so welcoming, expertly coordinating all our rides and boat trip. With impeccable service and delicious food, it was an incredibly relaxing getaway, we truly cannot wait to come back!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
We generally had a very good experience at this p[roperty. Staff always well attentive, good food, great location.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The best food I’ve eaten in my travels in the Caribbean including over 7 Sandals resorts.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Staying at the Sugar Mill was lovely from beginning to end. The rooms are wonderful, with spectacular views. Everyone was helpful, kind and courteous. The food is wonderful! We are already looking forward to our next visit!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The charm of the Facility was a top pick. From our suite having great views and charm. We loved the restaurant at nite on site with it’s great food and “old Caribbean charm” as an old sugar mill. The small boutique feel of the site and charming staff all added up to a top niche Location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the West end.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The owners , who are a married couple, provide a wonderful welcome when you arrive
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Kjell

Liked: Cleanliness, amenities, property conditions & facilities
Room exceptional as always.Pool fantastic. Best restaurant on the ist
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sugar Mill was beyond my expectations. They have the friendliest staff and fantastic food. We were two couples who rented two King size bedrooms with ocean views. Some notable staff were Jean our dinner waitress. She was so lovely and helpful with her suggestions, Destiny, and Estephany were pleasant as well. At the beach bar Carlos our bartender was the man!! Awesome attitude and made drinks to our specifications. Also, Mariasol and Chantel. These ladies were friendly and helpful. Andrea and her husband are running a wonderful operation Great service!! We will return!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay ever! Staff was amazing
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

KRISTI

Looks like a beautiful resort. Unfortunately, flight was delayed & could not make it to resort in time for reservation
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
We had the most wonderful stay from start to finish. Our room had a beautiful view and was absolutely spotless. We enjoyed hanging by the pool with the option of hanging out at the beach. The breakfasts couldn’t be beat and my husband is going to go through withdrawals since he can’t have his rum French toast everyday. Andrea was a first rate manager and totally attentive to our needs. Having seen many of the other establishments, we know we made the right choice and highly recommend the Sugar Mill for your next stay.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Very
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, third stay and always an amazing experience.
Stayed 4 nights in May 2023
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024