The hotel is a bit old, although some modernisation has been done on the rooms. The staff know this and we got the impression, although they were friendly on the surface, internally they resigning.
My wife found the mattress too hard so I asked for a solution: sorry we are full, we cannot offer a softer one, we caanot offer a topper, we cannot offer an additional duvet to use as a topper.
Breakfast is available to 10 a.m. At 9 o'clock the staff are preparing tables for lunch as if saying "leave the restaurant, we've got work to do".
This is not how I remember nh hotels!