See all properties

Hilton Garden Inn Watertown/Thousand Islands

Property class: 3

Choose dates to view prices

Photo gallery for Hilton Garden Inn Watertown/Thousand Islands

Exterior
Reception
Courtyard
Indoor pool
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
$154
$139 nightly
$154 total
Total with taxes and fees
May 1 - May 2

Explore the area

View in a map
1290 Arsenal Street, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪13 min walk‬
  • Place, Regal Salmon Run
    ‪16 min walk‬
  • Place, Jefferson Community College
    ‪2 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(14 reviews)
  • 240 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Business Suite, 1 King Bed

  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 240 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Living area | 37-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds (Drinks & Snacks)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG
Watertown
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,001 reviews
$122 nightly
The price is $135
May 10 - May 11
Total with taxes and fees
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

About the neighborhood

Watertown

With a stay at Hilton Garden Inn Watertown/Thousand Islands in Watertown, you'll be within a 15-minute drive of Lake Ontario and Salmon Run Mall. .This hotel is 11 mi (17.7 km) from Fort Drum and 0.8 mi (1.3 km) from Regal Salmon Run.

What's nearby

  • Salmon Run Mall - 13 min walk - 0.7 miles
  • Regal Salmon Run - 16 min walk - 0.9 miles
  • Jefferson Community College - 2 min drive - 2.1 miles
  • Kostyk Field - 3 min drive - 1.4 miles
  • Fort Drum - 11 min drive - 13.7 miles

Getting around

  • Watertown, NY (ART-Watertown Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Salmon Run Mall Food Court - ‬16 min walk
  • ‪Red Robin - ‬10 min walk

About this property

Hilton Garden Inn Watertown/Thousand Islands

Hilton Garden Inn Watertown/Thousand Islands offers 136 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at The Grille, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 11:30 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Watertown? This hotel has 6351 square feet (590 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:30 AM.
The Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:30 AM for a fee: USD 15.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grille

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference center (6,351 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15.95 for adults and USD 6.95 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Thousand Islands
Hilton Garden Inn Watertown Thousand Islands
Hilton Garden Thousand Islands
Hilton Garden Watertown Thousand Islands
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands
Hilton Garn WatertownThousand
Hilton Garden Inn Watertown/Thousand Islands Hotel
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Inn Watertown/Thousand Islands Hotel Watertown

Hilton Garden Inn Watertown/Thousand Islands Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 56 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jesse

Stayed 2 nights in Jan 2026

10/10 Excellent

Manuel

Stayed 3 nights in Jan 2026

8/10 Good

Sybil

Traveled with family
Liked: Cleanliness, staff & service
We were moved after midnight on our first night due to the heat pumping and not being able to turn the ac on. Our second room had no shampoo but my kids didn't let me know until check out. The staff was very friendly and very helpful and the food was great. The hotel was very accommodating to our dogs. Would for sure stay again.
Stayed 2 nights in Jan 2026

6/10 Okay

Darren

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert, Roanoke

Stayed 1 night in Jan 2026

6/10 Okay

Justin

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The hot tub was disgusting. Small children should not be allowed. There was several children playing in it. something very questionable floating in it, front desk did address the issue immediately. But we were not able to use it. Also there was no hot water in are room.
Stayed 1 night in Jan 2026

10/10 Excellent

Chantelle

Stayed 1 night in Nov 2025

10/10 Excellent

Jesse

Stayed 2 nights in Dec 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities
Clean room great staff. Nice restaurant
Stayed 2 nights in Nov 2025

8/10 Good

Carolee

Stayed 1 night in Dec 2025

10/10 Excellent

Shawn

Stayed 1 night in Dec 2025

6/10 Okay

Omar

Business traveler
Disliked: Amenities, property conditions & facilities
Room was somehow noisy snoring of the guy in the other room. Window was dripping on AC. Small fridge made noises. AC temperature was not right in winter fluctuating from cold to hot. Beside it was over-priced for the level of room. It was ok for two night stay for work but if u wanna enjoy some time, find something worth it.
Stayed 2 nights in Dec 2025

10/10 Excellent

Laryssa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the staff were nice and even managers were even seen in their offices or in the hallways throughout the weekend. Also it smelled so good from the fresh clean room to the great food that The Grille was making. I think the only down side was maybe the road outback however I think the TV drowned it out.
Stayed 2 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Stayed 1 night in Nov 2025

2/10 Terrible

Rick

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Otherwise very nice room was made horrible by screwed up heater & constant loud truck noise.noisevertthat
Stayed 1 night in Nov 2025

8/10 Good

Newton

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

6/10 Okay

Patricia

Stayed 3 nights in Oct 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

2/10 Terrible

Rick

Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Stayed 2 nights in Sep 2025

10/10 Excellent

Tim

Stayed 1 night in Oct 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff - desk staff was friendly and competent. Bar tender was a delight - she made the pumpkin martinis to our specifics and delivered them with a smile. Body lotion needs to be refilled/replaced in room 338
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025