I recently stayed at The ARC and unfortunately my experience fell far below expectations. While I’ve stayed here before, this visit will likely be my last.
When I checked in, the water in my room was cold. Maintenance did come up to address it, but after they left there were footprints throughout the bathroom, which made it feel even less clean than when I arrived. Overall, the room did not feel as thoroughly cleaned or prepared as it should have been for a guest.
The bathroom layout was also uncomfortable, the air vent is positioned directly next to the shower head, which made the shower experience awkward and unpleasant.
I requested to switch rooms due to these issues, but I was told I would have to check out of my room and wait in the lobby until another room became available, with no estimated time given. Because of that uncertainty, I ended up having to stay in a room I was not satisfied with.
I was also traveling with luggage and received no assistance from maintenance or staff when it came to moving or handling my bags, which felt like a basic courtesy that was missing. The front desk receptionist did her best to be helpful and accommodating, but even with her efforts, the overall stay still felt subpar.
Between the cleanliness issues, the maintenance experience, and the lack of basic hospitality, the stay did not meet the standard I expect. I won’t be returning, and I would hesitate to recommend this property based on this experience.