Pros: The staff brown skinned girl that checked us in was very nice. The hotel had adequate heat and coolness in the room, which was a positive coming from a previous hotel without any airflow in the room and extremely stuffy). The decor was very nice upon entering hotel lobby. Christmas aesthetics was nicely done. Housekeepers were also nice and polite. Cons: The hotel could use some detailed and super cleaning like bathroom shower head, vents, carpet etc. My thick comforter, I had to ask housekeeping to put a clean one on my bed, which she done with no problem, because the other one had stains on it. I told check in I was an Hilton member but they didn’t honor it because I was through an 3rd party but still didn’t offer complementary water that I usually get. Also, they ran out of complementary coffee, ice maker didn’t work on 5th floor. The fire alarm came on at 6:30-7 am on the morning on Sat causing us to have to jump up and run down 5 flight of stairs to the outside in the cold in our pajamas. The fire department never showed and when we went back inside there was no one to tell us to come back and that it was a false alarm.