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Palm River Hotel

5.0 star property

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Photo gallery for Palm River Hotel

Exterior
Restaurant
Restaurant
Garden
Reception hall

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Stand 1403, Parkway Drive, Victoria Falls, Matabeleland North Province
  • Place, Victoria Falls National Park
    ‪1 min walk‬
  • Place, Zambezi National Park
    ‪4 min drive‬
  • Place, Victoria Falls Bridge
    ‪9 min drive‬
  • Airport, Victoria Falls (VFA)
    ‪30 min drive‬

Room options

View all photos for Honeymoon Studio Suite, 1 Bedroom, Non Smoking, River View

Premium bedding, pillowtop beds, in-room safe, soundproofing

Honeymoon Studio Suite, 1 Bedroom, Non Smoking, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa

Villa | Premium bedding, pillowtop beds, in-room safe, soundproofing

Villa

  • River view
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Executive Double Room

Premium bedding, pillowtop beds, in-room safe, soundproofing

Executive Double Room

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, in-room safe, soundproofing

Presidential Suite

  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, pillowtop beds, in-room safe, soundproofing

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Premium bedding, pillowtop beds, in-room safe, soundproofing

Executive Room

9.4 out of 10
Exceptional
(3 reviews)
  • River view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, soundproofing

Deluxe Suite, 2 Bedrooms

  • River view
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Victoria Falls

With a stay at Palm River Hotel in Victoria Falls, you'll be on a river, just steps from Victoria Falls National Park and a 4-minute drive from Zambezi National Park. .This luxury hotel is 3.2 mi (5.2 km) from Victoria Falls and 3.8 mi (6.1 km) from Devil's Pool.

What's nearby

  • Victoria Falls National Park - 1 min walk - 0.0 miles
  • Zambezi National Park - 4 min drive - 1.9 miles
  • Devil's Pool - 9 min drive - 4.5 miles
  • Victoria Falls Bridge - 9 min drive - 4.8 miles
  • Victoria Falls Field Museum - 10 min drive - 5.7 miles

Getting around

  • Livingstone (LVI) - 57 min drive

Restaurants

  • ‪Shungu Pool Terrace - ‬10 min drive
  • ‪The Boma - ‬7 min drive
  • ‪Victoria Falls Waterfront - ‬18 min drive
  • ‪The Lookout Café - ‬8 min drive
  • ‪The Three Monkeys - ‬6 min drive

About this property

Palm River Hotel

Palm River Hotel offers 73 air-conditioned accommodations with private pools and safes. Accommodations offer separate dining areas. Pillowtop beds feature premium bedding. 20-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Victoria Falls hotel provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is open daily.
Make yourself at home in one of the 73 air-conditioned rooms featuring private pools and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Palm River Hotel, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary English breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary English breakfast is served each morning between 6:30 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Palm River Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • In a national park
  • On a river
  • Pool loungers

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with digital channels
  • Private pool

Food and drink

  • Electric kettle
  • Free bottled water
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 2:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 2.00 percent will be charged

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Palm River Hotel Hotel
Palm River Hotel Victoria Falls
Palm River Hotel Hotel Victoria Falls

Palm River Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 47 reviews
Rating 8 - Good. 5 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 0 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Inna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great service, wonderful caring staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was fabulous! We missed the elephants, but the hippos in the evening ---- amazing!
Stayed 2 nights in Oct 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you want a nice hotel on the Zambezi River this is the place to stay. It is not in town and about 10 to 15 minutes away depending on where you are going. But very relaxing on the river.
Stayed 2 nights in Jul 2025

6/10 Okay

Andrew

Traveled with partner
Liked food and service although turn down didn’t turn up on our second night . Beautiful grounds and view of river Rooms a bit basic cold bathroom heating didn’t work. No magnifying mirror in bathroom . Shower very good but would also like a separate hand shower so as not to get hair wet especially for women .
Stayed 2 nights in Jul 2025

2/10 Terrible

Aminata

Traveled with family
Disliked: Staff & service

Terrible service

Terrible customer service. Had an emergency out of my control. Contacted hotel to try to reschedule. They flatly declined and would not oblige. Buyer beware. There are way too many great options in the area with better customer service.
Stayed 5 nights in Jun 2025

10/10 Excellent

Maryada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. Large grounds with lot of greenery and Zambezi river as back drop. River cruise right off back of hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Right on Zambezi river. You will want to stay forever. Staff is attentive and the ground's are magnificent!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spectacular property with dedicated service
Stayed 2 nights in Mar 2025

10/10 Excellent

Deborah, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was far above expectations. Spacious rooms, large balcony and huge luxurious bathroom. Bar area was right by the river with incredible views. Outdoor dining in beautiful grounds. Lovely.
Stayed 1 night in Feb 2025

10/10 Excellent

Emil, Bushnell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Chef, comfortable rooms, excellent service.
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Stayed 2 nights in Jan 2025

8/10 Good

patrick

Stayed 1 night in Dec 2024

10/10 Excellent

Ian, Harare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience I’ve had in Victoria Falls and worth the price. The rooms are top class, meals excellent. The views on the Hotel are perfect.
Stayed 1 night in Dec 2024

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on Zambezi river is stunning. Sunset cruise leaves from hotel jetty. Some animals in hotel grounds. Staff very polite and helpful. Courtesy bus to town. All in all beautiful.
Stayed 4 nights in Dec 2024

8/10 Good

Gail

Stayed 3 nights in Nov 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Amenities
Beautiful place with friendly and efficient staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really is a unique and beautiful hotel. The staff are all extremely helpful and the ambience is lovely. We were also blessed to have seen an elephant literally almost next to us whilst having a drink in the grounds.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alistair

Traveled with partner
Liked: Amenities
Beautiful grounds, fantastic facilities and very attentive wonderful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Joann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The staff was great. The rooms beautiful. Breakfast and Dining faciliites were very good. We enjoyed High Tea, served as it should be. I would definitely stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and luxurious hotel it was just what we needed after a long safari. You will not be disappointed 5 Star place and the restaurants is excellent!
Stayed 2 nights in Sep 2024

10/10 Excellent

Steven, Singapore

Traveled with family
So often you doubt the praises from a traveler. But this hotel deserves all the top stars awards. EVERYONE, literally everyone was so gracious polite and welcoming. From the front desk, to the staff during breakfast, and even the men maintaining the grounds. It should be noted this hotel is secluded from a “town” and clearly designed for families with children. But we absolutely loved our entire experience with Palm River. Loved it
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy, Prospect Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Avi

Liked: Cleanliness, amenities, property conditions & facilities
Was good in general, Do you want? The hotel recommended we did the early morning safari in the day of our checkout so that we have plenty of time prior to checkout. The Safari booked by the hotel was a private Safari and it was a disaster because their vehicle broke down which caused delays for the checkout and there was no leniency in terms of checkout by the manager. literally people were standing at our doors to make sure that we come out of the room and that really caused an unsatisfactory ending
Stayed 2 nights in Jul 2024

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024