A very friendly hotel, way up in the hills above Lake Neuchatel. We stayed around new Year, and did not realize beforehand just how high up it is! We stayed for one night, and the TV system and the wifi were down throughout the hotel all the time. They gave us a discount (free breakfast) in lieu - though we had to ask for it first. Although we had booked cheap deal on the internet, we were charged initially for a top-rate room, which we had not had - not good. In the end all was settled amicably. The overriding impression is of a friendly, but rather disorganized, hotel with lovely views over the lake and countryside.