This property does not have 24-hour reception, and there is a while protocol for what do to if you arrive when staff are off - we never received that, possibly bc we booked via hotels.com versus the property directly. Arrival was this alarming and confusing, and though we eventually reached staff by phone, they did not provide terribly clear guidance for getting our key out of a lockbox. The room was really small but sufficient. The breakfast included was quite nice, and the hotel is in a good location.