2/10 Terrible
Tonya
Traveled with family
Sep 15, 2025
Disliked: Staff & service, room comfort
Hot and loud
The air conditioner in the room did not work. We checked in unloaded turned on ac, we went to dinner and walked around the mall. When we got back the room had not cooled off. I went down to the lobby to see about the ac it was just before 11pm but no one was in the office so i stepped outside for a smoke. Tried to go back in about 1110 but the door would not open. Then i see a sign on the side window half falling off that says door locks at 11. I tried my key card on what looked like a sensor but it did not work. Then tried the phone on the wall which no one ever answered. I had to call my family to come down and let me in. With no one at the desk i had to go upstairs to a hot room. To top it off we had to listen to what sounded like stomping, running from one end of the room to the other and jumping off the bed and landing on the floor until 2 or 3 am. When i checked out i tried to tell the desk person the the ac did not work in 209 all i got was oh ok. After a frustrating night i was ready to go. Then i was told by my daughters that a hous keeping person took some pictures of our room when we were making trips to load up the car. Not sure what that was about but we were already on our way
Tonya
Stayed 1 night in Sep 2025