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Diamond Hotel

Property class: 2

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Room
Breakfast meal
Room
Garden
Beach

Reviews

6.4 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

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27 Croft Road, Torquay, England, TQ2 5UD
  • Place, Torre Abbey Sands
    ‪3 min walk‬
  • Place, Princess Theatre
    ‪8 min walk‬
  • Place, Torre Abbey
    ‪9 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪53 min drive‬

Room options

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Room

Room

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Room

Room

  • Sea view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

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Room

Room

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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View from property

Room

  • Sea view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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Room

Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

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Room

Room

  • 97 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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Room

Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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View from property

Room

  • Sea view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

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Room

Room

  • 323 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds
  • Free wired internet

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Room

Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

Room

Room

  • 97 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Torquay

With a stay at Diamond Hotel in Torquay (Torquay City Centre), you'll be within a 10-minute walk of Riviera International Conference Centre and Torquay Marina. .This hotel is 11.7 mi (18.9 km) from Dartmoor National Park and 0.5 mi (0.8 km) from Torre Abbey Sands.

What's nearby

  • Torre Abbey Sands - 3 min walk - 0.2 miles
  • Princess Theatre - 8 min walk - 0.5 miles
  • Torquay Marina - 8 min walk - 0.5 miles
  • Torre Abbey - 9 min walk - 0.5 miles
  • Inner Harbour - 11 min walk - 0.6 miles

Getting around

  • Torquay Station - 14 min walk
  • Exeter (EXT-Exeter Intl.) - 43 min drive

Restaurants

  • ‪TQ Beerworks - ‬5 min walk
  • ‪Turkish Kebab & Pizza Torquay - ‬5 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Nexus Games - ‬8 min walk
  • ‪Brody's Breakfast Bistro - ‬6 min walk

About this property

Diamond Hotel

Diamond Hotel offers 46 accommodations. Housekeeping is provided weekly.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 46 guestrooms.
This smoke-free hotel features sailing nearby, scuba diving nearby, and windsurfing nearby.
Featured amenities include a 24-hour front desk and multilingual staff. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Diamond Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 63 out of 313 reviews
Rating 8 - Good. 94 out of 313 reviews
Rating 6 - Okay. 51 out of 313 reviews
Rating 4 - Poor. 42 out of 313 reviews
Rating 2 - Terrible. 63 out of 313 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Excellent service by Hotel Staff
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Disliked: Cleanliness
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service
Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Required a lot of up and down climbing to get around
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room.
Stayed 3 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Good location, bad room.

Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Basic but worked for me.

Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Stayed 2 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee.
Chipped cup in room for tea and coffee
View from the room
Damaged leaky bath
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Horrible
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Staff & service, room comfort
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this place
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Stayed 11 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They can improve but need to be honest

no information on refurbishment work about the property
Stayed 1 night in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Charges for parking outragous
Stayed 4 nights in Jul 2025