Not the greatest stay for us unfortunately. I understand Shinjuku is meant for the nightlife, which I thought we wanted to experience but ended up not being for us. The environment would be better suited for younger people who are going out drinking and partying. The lobby was a chill place to hang out with music, place to eat and chat. Had 6 sets of washer/dryer but did not auto-add detergent.
The hotel is quite far from Shinjuku station, approximately 20 minute walk. There are quite a few homeless along the common routes to the station and is a bit more dirty than the rest of Tokyo. With that said, there’s a good bakery in the lobby and is close to the airport limousine pick up spot for when we had to leave to Haneda airport.
The room uses a numpad lock instead of cards, which was a bit finicky at times but served its function. The room was much more spacious than most Tokyo hotels so that was great. However, they only clean once every 3 days if you care about that. Also, if you put the do not disturb sign they do not leave toiletries outside your door like we experienced with our other hotels in Japan. But the dealbreaker for us was that there was no A/C. This was my fault for not checking when initially booking. They did provide us with a fan and advise us to open a window but again, another inconvenience. If this was summer, it would have been unbearable.
Overall, it was just an average stay and speaks to the regular service and rooms we are used to getting in Japan.