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Keio Plaza Hotel Tokyo

4.5 star property

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Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Creator video - submitted by Kensho Quest
5 bars/lounges
5 bars/lounges
40-inch flat-screen TV with satellite channels, TV, toys

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
$669
$609 nightly
$669 total
Jan 1 - Jan 2, 2026

Explore the area

View in a map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Place, Tokyo Metropolitan Government Building
    ‪1 min walk‬
  • Place, Shinjuku Mitsui Building
    ‪2 min walk‬
  • Place, Shinjuku I Land
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.4 out of 10
Very good
(20 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Deluxe Twin Room, Non Smoking (Main Tower)

40-inch flat-screen TV with satellite channels, TV, toys

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Double Room, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Superior South Wing Twin, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(4 reviews)
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time) | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(14 reviews)
  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Plus Double, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(15 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(23 reviews)
  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Superior South Wing King, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, laptop workspace

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time) | 1 bedroom, down comforters, in-room safe, laptop workspace

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above | 1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.0 out of 10
Wonderful
(8 reviews)
  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, laptop workspace

Junior Suite Twin, Non Smoking (Universal Design)

  • 725 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Deluxe South Wing Twin (Non-Smoking)

9.6 out of 10
Exceptional
(18 reviews)
  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(8 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Luxe King, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Pure Wellness Room - Twin Room - Non Smoking

Pure Wellness Room - Twin Room - Non Smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Plus - Twin Room

Standard Plus - Twin Room | 1 bedroom, down comforters, in-room safe, laptop workspace

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Plus Twin Room (Triple)

Deluxe Plus Twin Room (Triple) | 1 bedroom, down comforters, in-room safe, laptop workspace

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(10 reviews)
  • 382 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Plaza Standard Twin, Non smoking, No bathtub

Plaza Standard Twin, Non smoking, No bathtub | 1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior Twin, Non smoking

Plaza Superior Twin, Non smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Plaza Superior Twin, Non smoking

  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Japanese Suite Twin, Non smoking

Japanese Suite Twin, Non smoking | 1 bedroom, down comforters, in-room safe, laptop workspace

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Suite twin South tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down comforters, in-room safe, laptop workspace

Superior Twin Room, Non Smoking

8.2 out of 10
Very good
(28 reviews)
  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

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About the neighborhood

Tokyo

Keio Plaza Hotel Tokyo is in the heart of Tokyo, within a 5-minute walk of Shinjuku Mitsui Building and Pentax Square. .This family-friendly hotel is 0.3 mi (0.5 km) from Shinjuku I Land and 0.3 mi (0.5 km) from Shinjuku Nomura Building.

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.1 miles
  • Shinjuku Mitsui Building - 2 min walk - 0.1 miles
  • Toto Tokyo Center Showroom - 3 min walk - 0.2 miles
  • Shinjuku Sumitomo Building - 3 min walk - 0.2 miles
  • Shinjuku I Land - 3 min walk - 0.2 miles

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪オールデイダイニング 樹林 - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪あるでん亭 - ‬4 min walk
  • ‪コメダ珈琲店 - ‬1 min walk
  • ‪Y's 新宿エステック情報ビル店 - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars
Keio Plaza Hotel Tokyo offers 1452 accommodations with safes and complimentary newspapers. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 1452 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary newspapers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy Fusion cuisine at スーパーブッフェ　グラスコート, one of the hotel's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 5 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
スーパーブッフェ　グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
鉄板焼　やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
和食　かがり - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司　久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ　グラスコート
  • 和食　かがり
  • 寿司　久兵衛
  • 鉄板焼　やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1908 out of 2743 reviews
Rating 8 - Good. 552 out of 2743 reviews
Rating 6 - Okay. 170 out of 2743 reviews
Rating 4 - Poor. 72 out of 2743 reviews
Rating 2 - Terrible. 41 out of 2743 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The level of service is unlike anything else I’ve experienced. There was also a self-service laundry which was really helpful. The Sky Salon services were great. We had two amazing massages. There is also a sky lounge that provides great views of the city and complementary drinks. The hotel is close to Shinjuku station.
Stayed 7 nights in Sep 2025

8/10 Good

Yuhan

Liked: Cleanliness, staff & service
Stayed 8 nights in Aug 2025

10/10 Excellent

Shizuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

zhiqiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Up market hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bryant

Stayed 4 nights in Sep 2025

10/10 Excellent

JOSEPH

Stayed 5 nights in May 2025

10/10 Excellent

Cisco, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, staff was amazing.
Stayed 5 nights in Sep 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing team
Stayed 4 nights in May 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly best hotel I could’ve picked
Stayed 7 nights in Aug 2025

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine. But very international, so don’t expect an authentic Japanese experience.
Stayed 3 nights in Sep 2025

2/10 Terrible

Helly

Stayed 10 nights in Aug 2025

2/10 Terrible

Robert, San Jose

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast here is a scam: think economy airplane-sized portions, terrible coffee, and when I complained to three staff members, nothing changed — just empty promises to “tell the manager.” Mr. Yutinori at the front desk even told me it was fine to leave a bad review on social media — but still refused a refund. The official hotel response? No refund, but please “give us another try for breakfast.” I can literally count on one hand the times I’ve formally complained about hotel food, but this was embarrassing to serve and even worse in how it was handled. For perspective, the airplane meal I had was superior. The staff at Keio should visit McDonald’s for basic training in customer service. I’ve stayed here multiple times and even recommended the hotel on my channel — but after this, I can’t endorse them anymore. Do better.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Shinjuku
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

2/10 Terrible

Douglas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience I’ve ever had. This hotel absolutely hates its customers. Seen other reviews that confirm our experience, they will charge you at check in for minor things and charge you “their rate” vs a third party like Expedia. For what should have been a £5 charge, as confirmed by their own website, they charged me £115. We were only staying there one night, and they charge me £115 ON TOP of the £285 I already paid to stay there. Contacted Expedia who tried to get them to only charge the £5 but the hotel refused. Really got the feeling that they do not want foreigners staying at their hotel. Staff could have just easily ignored it, I would have tipped them £20. Instead they just told me they knew it was totally unfair and still charged me anyways. Again, it was £115 for just one night, it would have been £115 extra per night if we were staying longer. Stay anywhere else, other reviewers have confirmed this, you risk being charged hundreds on top of what you’ve already paid. They’ll just smile at you and tell you life is unfair.
Stayed 1 night in Sep 2025

10/10 Excellent

Tatyana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. In walking distance of many attractions and extremely safe. I would definitely stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2025

4/10 Poor

Randy, BELLEVUE

Disliked: Cleanliness, staff & service, amenities
Nothing unique. You have to pay to use the pool. Starbucks was nearby. Bathroom was all plastic. The restaurants on the 7th floor were empty and you needed a reservation.
Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was great—comfortable, clean, and easy to find. The only downside was the lack of communication with foreigners. The hotel is mostly filled with international guests, yet the front desk staff struggled to communicate or provide guidance. I didn’t get clear information until checkout, which was frustrating as a single mom traveling with two boys. Even when I asked the concierge, they weren’t able to help.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kit Ying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. very convenient to disneyland and to airport
Stayed 6 nights in Jun 2025

6/10 Okay

David

Traveled with family and small children
Liked: Staff & service
Lounge was nice.
Stayed 2 nights in Aug 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Keio Plaza is a massive Tokyo hotel in a bling style. The rooms are dated but ok. It suited me for location near the main bus station but apart from that, I wouldn’t stay there again
This is Keio Plaza Hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Marc, Torquay

Traveled with partner
Liked: Amenities
Fabulous accommodation and the staff are friendly and incredibly helpful. Highly recommended.
Stayed 6 nights in Aug 2025

10/10 Excellent

Shu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent location
Stayed 6 nights in Aug 2025