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JR-East Hotel Mets Shibuya

Property class: 3.5

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board (on request), WiFi (free)
A modern, curved sofa with two round tables in a well-lit, plant-filled space.
A modern coffee machine with a digital interface, a shelf with cups and napkins, and a digital screen advertising free coffee service.
A staircase with a sign indicating JR Shibuya Station.
A modern kitchen with a built-in island, wooden cabinetry, and a large window providing natural light.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Shibuya Scramble Square
    ‪3 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a desk with a flat-screen TV, and a window with curtains.

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(26 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(4 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(22 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a desk with a flat-screen TV, and a window with curtains.

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(22 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Single Room Non-smoking

A hotel room with a bed, a desk with a TV, a small fridge, and a window with curtains.

Superior Single Room Non-smoking

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Twin Room Non-smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Superior Twin Room Non-smoking

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room Non-smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Single for 1 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Single for 2 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Twin for 1 people - Non - Smoking / Residential style

A hotel room with two beds, a desk with a flat-screen TV, and a large window with curtains.

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Twin for 2 people - Non - Smoking / Residential style

A hotel room with two beds, a desk with a flat-screen TV, and a large window with curtains.

Twin for 2 people - Non - Smoking / Residential style

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board (on request), WiFi (free)

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

A hotel room with two beds, a large flat-screen TV, and a modern wall design.

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

Similar properties

Front of property
Shibuya Tokyu REI Hotel
Shibuya
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,008 reviews
$139 nightly
The price is $153
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Shibuya Tokyu REI Hotel

About the neighborhood

Tokyo

With a stay at JR-East Hotel Mets Shibuya in Tokyo (Shibuya), you'll be within a 5-minute drive of Shibuya Crossing and Tokyo Tower. .This hotel is 3.5 mi (5.7 km) from Tokyo Imperial Palace and 4.2 mi (6.7 km) from Tokyo Bay.

What's nearby

  • Shibuya Sky - 3 min walk - 0.2 miles
  • Shibuya Scramble Square - 3 min walk - 0.2 miles
  • Shibuya Hikarie - 5 min walk - 0.3 miles
  • Shibuya Crossing - 6 min walk - 0.4 miles
  • Cerulean Tower - 9 min walk - 0.5 miles

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 14 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪EXCELSIOR CAFFÉ - ‬3 min walk
  • ‪肉汁餃子のダンダダン さくらステージ店 - ‬2 min walk
  • ‪味の店錦 渋谷2号店 - ‬6 min walk
  • ‪THE GREAT BURGER STAND - ‬4 min walk

About this property

JR-East Hotel Mets Shibuya

JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Make yourself at home in one of the 186 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms have hair dryers and slippers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1000 reviews
Rating 8 - Good. 264 out of 1000 reviews
Rating 6 - Okay. 46 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location; excellent breakfast
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location and staff!
Stayed 6 nights in May 2026
Verified review

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; great amenities; comfortable rooms.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Great location and near Shibuya station!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean, good size rooms for the area.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Shibuya station. Our room was clean and very quiet. Hotel staff were kind and spoke great English.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amenities!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff were great! We were in a great central location to Shibuya Crossing and more.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lovely room. The staff were really helpful and the breakfast was varied and plentiful. Would definitely recommend staying here.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good breakfast i liked the pajamas Don’t be fooled by the intimidating stairs, there is a ground floor elevator
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kimberlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Loved the pajamas!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness
very nice hotel in a great spot Close to restaurants ,bars but get far enough away from the hustle and bustle.
hotel lobby
Toyko tower right from our room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and clean property. The staff was very friendly and accommodating. (Try the face wash) if you know, you know ;)
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean room and spacious
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Thinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlystaff
Stayed 4 nights in May 2026