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JR-East Hotel Mets Shibuya

3.5 star property

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Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi
Lobby
Exterior
Staircase
Laundry room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Shibuya Scramble Square
    ‪3 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 205 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(26 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(22 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(20 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 226 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 344 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Twin Room Non smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • Free WiFi

View all photos for Superior Double Room Non smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2
  • Free WiFi

View all photos for Superior Single Room Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • Free WiFi

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About the neighborhood

Tokyo

Located in Tokyo (Shibuya), JR-East Hotel Mets Shibuya is within a 10-minute walk of Shibuya Crossing and Shibuya Sky. .This hotel is 2.8 mi (4.5 km) from Tokyo Tower and 3.5 mi (5.7 km) from Tokyo Imperial Palace.

What's nearby

  • Shibuya Sky - 3 min walk - 0.2 miles
  • Shibuya Scramble Square - 3 min walk - 0.2 miles
  • Shibuya Crossing - 6 min walk - 0.4 miles
  • Cerulean Tower - 9 min walk - 0.5 miles
  • Love Hotel Hill - 10 min walk - 0.6 miles

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪東京油組総本店 - ‬2 min walk
  • ‪牛かつ もと村 - ‬2 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Make yourself at home in one of the 186 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms have hair dryers and slippers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 658 out of 1012 reviews
Rating 8 - Good. 278 out of 1012 reviews
Rating 6 - Okay. 47 out of 1012 reviews
Rating 4 - Poor. 17 out of 1012 reviews
Rating 2 - Terrible. 12 out of 1012 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ronald

Liked: Cleanliness
very nice hotel in a great spot Close to restaurants ,bars but get far enough away from the hustle and bustle.
hotel lobby
Toyko tower right from our room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Nice and helpful staffs. Great location. Would stay here again.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to Shibuya new South Gate exit. Lots of restaurants and shopping close by. Close enough to Shibuya Crossing but quiet enough for a restful stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance to everything!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, super nice staff, close combini, air conditioning is great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Miia

Liked: Cleanliness, staff & service, amenities
Clean & modern hotel at a very central location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kimberly Crista

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean, and the building was only a 5min walk to the train station with plenty of restaurants in between
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

elaine

Liked: Cleanliness, amenities, property conditions & facilities
its a clean, perfectly located just out of the bustle of Shibuya. great locattion, great staff, clean rooms!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel on the quiet side of Shibuya Stream. Walk through the shopping center and it leads you straight into the heart of Shibuya and Shibuya Crossing. Hotel is clean, staff is excellent and helpful. Will stay again on my next trip.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Great service, staff was amazing. Room was spacious and comfortable.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Larissa

Staff is super ni
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this area and the hotel was perfect for us
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities
Very clean room and wonderful staff. Plus a great location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice central hotel. Able to walk to Shibuya crossing and all the near by attractions. Nice staff- we’ll be back. We booked this hotel with 3 adults and we got a room with 3 beds.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Super nice, room was clean, had amenities and pajamas. It was a very good location I would stay here again!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent, rooms clean, convenient laundry and amenities bar. Very affordable and close the Shibuya scramble and all others tourist attractions.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

denyce

Liked: Cleanliness, staff & service, amenities
The hotel is a lot nicer than their photos do them justice. The location is great, a short walk to Shibuya crossing and all other tourist spots like the pokemon center and don quijote. Also located above a subway station! The bed was very comfortable and the room was great. I would for sure stay here again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yee Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location, it’s connected to Shibuya station so it’s hassle free with luggage. Would stay again for my next trip to Tokyo
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean, Helpful and Friendly Staff and Great Location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Violeta

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing place to stay ! Loved it and definitely recommend
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Youn Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good combination of Japanese and international breakfast
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, will stay again!
Stayed 3 nights in Oct 2025